POS Field Technician

Calling all IT and POS terminal enthusiasts

The largest non-bank POS terminal network in the Philippines is hiring.

Join our expansion as we look for qualified Field Technicians in the Philippines.

What you'll get?

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Motorcycle Allowance

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY.

JOB SUMMARY:

• The Field Technician plays a crucial role in the efficient and effective fulfilment and management of clients' service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment and reporting, including asset care and management.

JOB DESCRIPTION:

• Service request fulfilment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer's specifications and requirements, including agreed service turnaround time or completion.
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchant's cashiers understand the functionality, basic care and security of the deployed terminals.
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done
• Submission of Field Service Reports: Comply with the company's policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the company's policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment.
• Others: Attend scheduled trainings and meetings from time to time.

JOB QUALIFICATIONS:

• Technical Vocational graduate/any Technical-related college degree or undergraduate.
• Computer literate and knowledgeable in Basic Windows Applications.
• Has a motorcycle, updated driver's license, and ORCR.
• Has experience or a background in providing good customer service is an advantage.
• Willing to do Fieldwork.
• Willing to work on Holidays and render overtime/on-call per business requirement.
• Willing to be trained in our Manila office. (Paid training)

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php15, Php16,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Do you have your own motorcycle, driver's license, and ORCR?
• Are you willing to be trained in our Manila office? (This is a paid training)
• Are you willing to work on Holidays and render overtime/on-call per business requirement?
• Are you computer literate and knowledgeable in Basic Windows Applications?
• Are you a technical vocational graduate, or do you have any technical-related college degree, college level or undergraduate?
• Are you willing to accept NCR minimum wage plus a monthly motorcycle maintenance allowance?

Work Location: On the road