Driver Operations Lead

4 days ago

Manila, National Capital Region, Philippines LaLaMove Full time

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

The Driver Operations Lead (Call-Out Supervisor) is responsible for overseeing the daily operations of the call-out team, ensuring agents effectively engage with leads, meet performance targets, and provide excellent service. This role involves monitoring KPIs, coaching agents, and implementing strategies to improve call efficiency and conversion rates.

What You'll Do:
    • Operational Oversight
  • Performance Monitoring & Coaching
  • Reporting & Strategy Implementation
  • Collaboration & Process Improvement
What You'll Need:
    • Minimum 2 years of experience in a sales-driven call operations or telemarketing environment, with a focus on lead conversion.
  • Proven track record in achieving or exceeding sales targets through effective call strategies.
  • Strong persuasive communication and negotiation skills to drive customer engagement and conversions.
  • Experience in coaching and mentoring agents to improve salesbtechniques and performance.
  • Analytical mindset with the ability to interpret sales data and implement strategies for improvement.
  • Ability to develop and execute sales scripts, objection-handling techniques, and benefit-selling approaches.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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