Concierge Intern

6 days ago

Pasay, National Capital Region, Philippines SMX Convention Center Full time

As a Concierge Intern, your primary responsibility is to support the Operations Department in maintaining smooth daily operations, with a strong focus on guest interaction, phone communication, managing queues, and delivering exceptional customer service.

Key Responsibilities:

  • Assist in managing queues to ensure that guests are attended to promptly and efficiently.
  • Serve as the primary point of contact, greeting prospective clients and addressing general inquiries about capacity and features.
  • Provide guests with clear directions to facilities, offer detailed information about services available to guests, event schedules, or amenities.
  • Ensure that guests' expectations are met by taking the initiative to provide solutions and alternatives when problems arise.

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