Digital Experience Learning Designer

The role is required to design end to end digital and instructor led training (ILT) to CX staff and leaders, onshore and offshore, through blended learning.

Digital Instructional Design (80%)

• Design custom interactive and engaging online and blended learning solutions including short animations for a variety of topics that meet Manulife design quality and brand standards
• Apply instructional design theories and best practice, keeping up to date with L&D trends and develop innovative ideas for online resources
• Design the evaluation of all learning solutions to ensure they drive business performance and deliver return on investment
• Responsible for the digital design elements of projects, creating an amazing employee learning experience throughout
• Creating gold standard digital deliverables that always represent the employee's best interests, and exceed the company expectations, whether you're creating e-learning, digital resources or short animations
• Continually develop and create new ideas and solutions for digital learning content and learning channels
• Support with the design of learning campaigns, communications and collateral
• Responsible for the digital design of all learning content to the required Manulife standards
• Work at the required pace to design world class learning experiences
• Provide support to the Digital Experience Consultant when required on storyboarding
• Utilize a variety of digital authoring and design software to develop e-learning modules

Learning Partnering (20%)

• Develop, analyze and challenge learning aims and objectives, working with Subject Matter Experts (SMES) to design digital solutions that align with these
• Engage with internal stakeholders and Learning Business Partners to execute digital learning projects

Job Requirement (Knowledge, Skills & Competencies)

• Extensive experience as a Digital Learning Designer with a sound understanding of learning theories and their application in Learning Design
• Instructional design experience and proven track record of creating both online and blended Learning solutions for corporate employees
• Exceptional writing / storyboarding skills and outstanding attention to detail
• Strong technical understanding of delivering digital learning
• Broad experience and accomplishment in using a range of content authoring tools such as Articulate Storyline/Rise, Adobe creative suite, and Microsoft products. Also, be familiar with SCORM / HTML5 publishing to LMS systems
• Design capability and experience including videography, graphic design and web design
• A willingness to learn, explore and constantly bring new ideas to the table
• Financial services experience is an asset
• Experience working with reinforcement tools such as Axonify is also an asset
• Strong communication skills – interacting confidently and building relationships across all areas of the organization
• Ability to work under pressure, prioritize workload and adapt to changing circumstances
• Energy to work as a self-starter, and the ability to work collaboratively within a multi-sited team

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement
Hybrid