Business Analysis Associate I

JOB DESCRIPTION

Job description

Unlock your potential with a role that bridges technology and business, driving impactful change in a dynamic environment. As a Business Analysis Associate I, you'll be at the forefront of innovation, ensuring our systems adapt to the ever-evolving needs of the industry. Join a team where your expertise will make a tangible difference, and your career will flourish through collaboration and strategic problem-solving.

As a Business Analysis Associate I within the Home Lending (Consumer & Community Bank) team, you will be at the forefront of innovation, ensuring our systems adapt to the ever-evolving needs of the industry. Join a team where your expertise will make a tangible difference, and your career will flourish through collaboration and strategic problem-solving. In this role, you will provide critical application and test support for various default and servicing systems. Serving as a key liaison between IT, PO, HL UAT Management, and Business partners, you will facilitate system-related changes. Your responsibilities include leading due diligence and requirements gathering sessions, overseeing UAT processes, and managing triage, research, and analysis for production-related incidents. Your efforts will ensure that business applications operate efficiently and align with evolving business needs, making a significant impact on the firm and the broader community.

Job responsibilities:

• Serve as Subject Matter Expert (SME) for system enhancement and business change initiatives
• Act as liaison between Business, PO, and IT partners
• Provide change recommendations, identify key risks, and drive discussions as needed
• Conduct business due diligence for upcoming process changes impacting supported applications
• Create process flows, outlines, and meeting materials for visibility regarding changes
• Engage legal, compliance, controls, and risk partners for clarity and approval as needed
• Draft business requirements in accordance with Line of Business (LOB) direction
• Obtain necessary approvals from stakeholders, legal, compliance, risk, and controls partners on business requirements
• Translate business requirements into JIRA stories in partnership with PO, IT, and Business
• Collaborate with PO team and write/approve acceptance criteria for JIRA stories

Required qualifications, skills and capabilities:

• 4+ years relevant experience in software testing (requirements analysis, test design, test preparation, test execution, defect management)
• Minimum 2 years' experience in leading a testing project
• Experience with Agile project methodology and work environments
• Computer Science/Information Technology and/or related discipline
• Experience in preparing high quality presentational materials and documentation
• Must be able to perform in a high pressure, time sensitive environment
• Ability to work in a fast-paced environment
• Extensive experience in using test management tools (qTest, HP Application Lifecycle Management, JIRA, Redmine, etc.)

Preferred qualifications, skills and capabilities:

• Financial/ Mortgage background preferred
• Extensive experience in using SQL tools (Teradata/Oracle/Microsoft SQL/TOAD) is a plus
• Experience in using test automation tools is a plus (HP Quick Test Professional, HP Load Runner, JMeter, Selenium, Oracle JDK, Selenium, Cucumber, HP UFT, IDE (Eclipse), Bitbucket, etc.) is a plus

Additional Information:

UAT Support

• Work closely with team manager to develop and lead a team of Analysts
• Lead by example and coach on key behaviors to drive results
• Provide oversight to assigned projects ensuring timelines and deliverables are met
• Collaborate with UAT test designers for effective test case design
• Collaborate with UAT Managers to ensure test execution timelines are met
• Assist with required loan conditioning/staging for test efforts
• Create and execute test scripts

Support Deployment Activities

• Validate post-production validation task checklist
• Collaborate with IT on post-release reporting needs
• Lead post-production efforts to ensure enhancements/products being released are working as expected

Production Support Management

• Manage production-related incidents and issue analysis
• Report tickets and collaborate with IT production support teams

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.