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Analyst, Asia Customer Connectivity ePop Support

2 weeks ago

Taguig, National Capital Region, Philippines 3M Full time $40,000 - $60,000 per year
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Responsible for order management via ESKER, process quality control, and touchless rate improvement.

  • Timely Order Validation: Ensure order validation within the agreed target time.
  • Touchless Rate Improvement: Focus on improving the touchless rate.
  • Case Queue Monitoring: Responsible for monitoring case queues in Salesforce (SFDC).
  • Training and Consulting: Provide training and consulting to other teams to improve processes or obtain adequate input.
  • Process Improvements: Work on continuous improvements and CI (Continuous Improvement) projects.
  • Quality Improvement: Focus on enhancing process quality.
  • Cooperate with CSRs on the quality of documents sent to ESKER and on projects, improvements, and automation.

Role Qualification

  • Proficient in English communication, both verbal and written
  • Experience with ERP systems and order processing platforms.
  • Experience in customer order management is a benefit.
  • Experience with data quality, master data management, or familiarity with supply chain processes, manufacturing, or materials management preferred but not required.
  • Detail-oriented and enjoys working with operational processes.
  • Proactive attitude towards entrusted duties.
  • Collaborative team player.
  • Strong analytical skills.
Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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