Support Specialist Tier 1 I US Shift

We're Hiring: Support Specialist Tier 1 I US Shift (People Matter)

We are currently on the lookout for a Support Specialist Tier 1 I US Shift (People Matter) to join our team at Cloudstaff, the #1 workplace everywhere

Role: Support Specialist Tier 1 I US Shift (People Matter)

Work Arrangement: Work from Office

Location: Philippines - Makati

Schedule: Night shift

Job Description:

This is work in the office role based in Makati requiring 24/7 operations, candidates should be amenable to working shifting hours.

Join our Customer Support team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers.

Key Responsibilities:

This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members.

• To provide software support for US Customers

• To have a great knowledge of our products; to be able to distinguish between user or system related issues

• To handle or re-assign queries as appropriate

• To regularly update the customer on their case

• To achieve Service Level Agreements at all times

• Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution

• To be customer services focused

• To build strong working relationships

Qualification and requirements (Non-negotiable):

• Experience with Zendesk and Microsoft Office

• Must possess excellent verbal and written communication skills

• Must possess a strong team attitude while being dependable and flexible

• Must be amenable to working shifting hours, 24/7 operations

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**