Deskside Technician

What will you do?

• Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets.
• Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve network connectivity issues from the user device to the network.
• Support and maintain asset and inventory management activities, including CMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
• Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
• May be required to render overtime in order to support events, townhalls, and critical business activities.

What do you need to succeed?

• Open to Fresh Graduates of any IT related course.
• Strong communication skills.
• Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
• Experience supporting, configuring, and troubleshooting mobile phones and tablets (iOS and Android).
• Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
• Hands-on experience with Azure Active Directory, Intune, and remote device management solutions.
• Working knowledge of printer and peripheral hardware support.
• Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
• Experience troubleshooting network and wireless connectivity issues, including VPN support.
• Amenable to work onsite in FPIP, Tanauan, Batangas

Job Type: Full-time

Pay: Php23, Php26,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person