Area Localization Project Manager

2 days ago

Philippines The Church of Jesus Christ of Latter-day Saints Full time $30,000 - $75,000 per year
Description
  • This is a specialized project management role that manages localization work across various multi-media product types on behalf of all Church Departments in the Area. Product types may include websites, social media content, digital media content, videos, audio recordings, publications, training materials, live events, etc. 
  • Mgr, Localization Project Mgmt consult with the Publishing Services Manager (PSM), the Area Translation Manager (ATM), HQ staff, and customer representatives on project localization and language strategy. 
  • They provide expertise on language production and language publishing. This role aggregates cost and schedule estimates for translation requests. This role oversees the on-time delivery of translation requests and ensures requests are delivered within established estimates and bids.
Responsibilities
  • Expertise related to translation and translation quality across all delivery channels, including providing localization and globalization expertise. Coordinate context and subject matter questions between customers and language offices. 
  • Establish appropriate scope, schedule, and budget around translation requests. Provide cost estimates and bids as requested. May interface with various Area Department Managers and/or HQ department directors and managing directors. Setup for translation requests and translation quality reviews (Workfront/Plunet). 
  • Provide translation project information (via applicable tools) to translation work groups, including schedules, deadlines, source files, project and product identification, deliverable definitions, financial information, hand-off/workflow instructions, etc. Manage all area generated translation projects for all area languages. Translation request monitoring, follow-up, and troubleshooting. 
  • Provides language offices with instructions, clarification, and other various assistance as they work on various translation requests and translation quality reviews. Provide status reports to PSM and ATMs and/or other key stakeholders. Monitor progress and hand-offs between work groups to ensure and maintain translation integrity and quality. Coordinate work groups to discuss workflows, establish hand-offs, and evaluate troubleshooting options. Effectively manage translation delays and issues and communicate to stakeholders any change management impact. 
  • Supporting contract requests and processing contract renewals.
    • Manages the work of other employees (may include mixed workforce) 
    • Responsible, in partnership with HR, to hire or fire employees and recommends advancement, promotion or any other change of status of employees within their reporting line 
  • Other duties as assigned by the ATM.
    • Manages projects of medium complexity languages or less/$30-75k (USD) budget or less) with limited scope and time frame, and usually consist of a large set of deliverables that use proven resources. Translation request monitoring, follow-up, and troubleshooting 
    • Covers a relatively large regional area involving multiple countries, and/or continents, and languages
Qualifications
  • Bachelor's Degree in a related field. 5 years of work experience in one or more of the following: translation, interpretation, localization project management, or related field 
  • Or a combination of education and experience for a total of 9 years 
  • Highly proficient in English and at least one other language, or a firm understanding of cultural differences. 
  • Demonstrated ability to communicate successfully across language and cultural boundaries. 
  • Experience managing multiple projects simultaneously in industry standard project and translation management tools. 
  • High level of organization and the ability to effectively communicate across all levels of an organization. 
  • Passion for high levels of customer service. 
  • Solid background in problem solving. 
  • Advance knowledge of standard information processing and publishing tools. 
  • Experience with web design and/or localization of web products is a plus.

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