
Associate
7 days ago
Company Description
Established in 2001, Firstsource Solutions Limited, part of the RP-Sanjiv Goenka Group, is a leading Business Process Services (BPS) partner with a focus on domain-specific teams and advanced technology, data, and analytics. We provide transformative solutions to clients across various industries including healthcare, banking, financial services, communications, media, and technology. With over 32,898 team members, we are a trusted growth partner for over 200 global brands, including Fortune 500 and FTSE 100 companies, with a presence in the US, the UK, Mexico, India, Australia, South Africa, and the Philippines.
Role Description
This is a full-time on-site role for an Associate, located in Cebu. The Associate will be responsible for handling customer inquiries, resolving issues, processing transactions, and providing excellent customer service. Additional responsibilities include maintaining accurate records, adhering to company policies and procedures, and collaborating with team members to achieve department goals.
Qualifications
- Excellent communication and interpersonal skills
- Proficiency in handling customer inquiries and resolving issues
- Ability to process transactions accurately and efficiently
- Strong organizational skills and attention to detail
- Ability to work collaboratively with team members
- Flexibility to work in shifts, including evenings and weekends
- Prior experience in customer service or related field is a plus
- Bachelor's degree or equivalent education is preferred
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