IT Associate

Job Summary:

The IT Associate will support the daily IT operations of the company, with a focus on maintaining and updating both hardware and software assets. The role will play an integral part in managing system access for users and ensuring proper oversight of IT equipment across the head office, stores, and warehouse. This position is ideal for candidates with limited experience but a strong interest in IT systems and retail technology. Training will be provided for core platforms such as Microsoft 365, Microsoft Business Central, LS Central, and POS systems.

Key Responsibilities:

Software Asset Maintenance:

• Assist in administering and managing Microsoft 365 (email, Teams, OneDrive, SharePoint, etc.)
• Support the configuration and maintenance of Microsoft Business Central and LS Central
• Update item master lists, pricing, and promotional discounts on the POS backend
• Manage user accounts: create new users, assign roles and permissions based on minimum access requirements, and deactivate accounts when necessary
• Help manage software licenses and ensure proper versioning and access control

Hardware and Asset Management:

• Maintain and monitor all company IT hardware assets, including those deployed across the head office, stores, and warehouse
• Conduct routine checks and basic troubleshooting for laptops, desktops, tablets, printers, POS terminals, etc.
• Oversee the tagging, tracking, and documentation of IT equipment and ensure all movements and deployments are properly recorded

User Support:

• Provide first-level IT support for day-to-day technical issues (e.g., password resets, connectivity, application access)
• Coordinate with external IT vendors for issues requiring escalation or specialized support
• Assist in onboarding and offboarding employees, ensuring proper setup and asset handover

System & Process Documentation:

• Maintain accurate documentation of IT processes, system configurations, and standard operating procedures
• Support data entry, testing, and validation efforts during system upgrades or new rollouts

Other Duties:

• Keep updated on IT tools and technologies relevant to the company's operations
• Provide technical support during new store openings, store renovations, or hardware replacements
• Perform other IT-related tasks as assigned by the supervisor

Qualifications and Requirements:

• Bachelor's Degree in Information Technology, Computer Science, or related field
• 1–2 years of relevant work experience in IT support, systems administration, or similar roles
• Familiarity with Microsoft 365, Microsoft Business Central, LS Central, or SAP is an advantage

• Experience with at least one of the following is required:

• Microsoft Business Central

• QuickBooks
• Xero
• Strong attention to detail and willingness to learn new systems
• Basic understanding of computer hardware and office networking principles
• Strong communication, organization, and problem-solving skills
• Ability to work independently and collaborate effectively with cross-functional teams

What We Offer:

• Hands-on training in Business Central, LS Central, and retail-focused IT systems
• Exposure to fast-paced retail operations and IT infrastructure
• Opportunity for career development in IT or operations
• Dynamic and supportive work environment with meaningful learning opportunities