Team Lead AU Settlements
2 days ago
We're looking for a Settlements Team Leader to oversee daily settlement operations and lead a team of high-performing Settlements Officers. In this role, you'll manage fund disbursements, transaction reconciliations, account adjustments, and key admin tasks such as partner support, PPSR requests, and cash management. You'll also handle escalations, monitor KPIs, and drive process improvements to keep operations running smoothly.
Key Responsibilities:
- Lead and coach a team of Settlements Officers.
- Oversee end-to-end settlements, reconciliations, and account adjustments.
- Manage partner support, PPSR, and cash management requests.
- Handle complex escalations and ensure compliance with audit standards.
- Track KPIs/SLAs and prepare performance reports.
- Collaborate with Sales, Credit, Compliance, and Customer Service.
- Support training, onboarding, and continuous improvement initiatives.
Qualifications:
- 4+ years in settlements, disbursements, or loan operations.
- 1–2 years in a leadership or supervisory role.
- Strong understanding of loan lifecycle and settlement processes.
- Excellent communication, organisation, and attention to detail.
- Experience with CRMs/ticketing tools (e.g., Zendesk) is an advantage.
- Familiarity with Australian compliance (AML/CTF, Privacy Act, NCCP) is a plus.
About the Company:
Explore Exciting Opportunities at Vault Outsourcing: Your Gateway to Offshoring Excellence.
Are you seeking a great career opportunity with exceptional benefits? Look no further Vault Outsourcing is not just a company; it's a dynamic force offering a new and exciting career path. We believe our people are our greatest asset and foster a family atmosphere that encourages excellence. Join us in redefining offshoring excellence, where your career is valued, and exciting opportunities await. Discover what we can offer your gateway to a fulfilling career
Exciting Benefits:
- Laptop provided
- HMO benefits for you and your dependents
- Group Life Insurance
- Employee Referral Program (Day 1 eligibility, above-average referral bonus)
- Up to 20 leave credits per year, starting from the first month (Unused credits convertible to cash)
- Annual performance review
- Company events, rewards, and recognition
- Monthly engagement activities
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