IT Service Management

2 days ago

Pasig, National Capital Region, Philippines YONDU INC. Full time $40,000 - $80,000 per year

Job Description:


• Execute day-to-day IT Service Management (ITSM) and IT Asset Management (ITAM)

activities to ensure reliable, secure, and compliant IT operations.


• Monitor and support the performance, availability, and reliability of IT services and

systems across the organization.


• Implement and maintain ITSM tools and workflows, ensuring accurate ticket handling,

asset tracking, and SLA reporting.


• Collaborate with IT infrastructure, DevOps, and application teams to support automation,

service mapping, and monitoring processes.


• Assist in audit support by ensuring ITSM/ITAM documentation and records are complete

and up to date.

Skills and Competencies


• Hands-on experience with ITSM platforms (e.g., ServiceNow, Jira Service Management).


• Familiarity with ITIL principles and ITSM process areas (incident, problem, request,

change, asset, and service catalog management).


• Basic knowledge of IT infrastructure components (networks, servers, applications) and

how they support IT services.


• Experience in monitoring system performance and escalating outages or performance

degradation.


• Working knowledge of IT asset lifecycle management, including tracking, tagging, and

license compliance.


• Ability to troubleshoot and document IT issues effectively for escalation and closure.


• Strong attention to detail in documentation, ticket updates, and asset records.


• Familiarity with regulatory and compliance frameworks (e.g., BSP, PDIC, ISO 27001,

COBIT) is a plus.


• Clear written and verbal communication skills for ticket handling and team collaboration.


• Proactive, detail-oriented, and able to manage multiple tasks in a structured IT operations

environment.

Qualifications and Experience


• Bachelor's degree in Electronics Engineering, Information Technology, Computer

Science, or related field.


• 3–5 years of experience in IT Operations, IT Service Desk, or ITSM engineering roles.


• ITIL Foundation certification (required); ITIL Intermediate/Practitioner (preferred).


• Certification or training in IT Asset Management (e.g., CITAM) is a plus.


• Experience working in banking or regulated industries is advantageous.


• Familiarity with audit practices and regulatory compliance frameworks (e.g., BSP, ISO,

PCI DSS) is a plus.


• Familiarity with DevOps practices, CI/CD pipelines, and cloud-based monitoring tools.


• Experience with automation platforms


• Knowledge of BSP regulatory frameworks, policies, and guidelines.

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