Customer Support

2 weeks ago

Taguig, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱150,000 - ₱250,000 per year

We are looking for a dedicated and customer-focused individual with at least one year of experience in customer service to join our team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring they receive prompt, accurate, and courteous assistance.

Key Responsibilities:

  • Handle customer inquiries, complaints, and issues via phone, email, or chat with professionalism and empathy.
  • Provide detailed product or service information and resolve customer concerns effectively and efficiently.
  • Process orders, returns, and exchanges while maintaining a high level of accuracy.
  • Document customer interactions and feedback in our CRM system for future reference.
  • Work closely with other departments to resolve complex issues or escalated concerns.
  • Maintain a positive, helpful attitude and contribute to the team's success in achieving customer satisfaction goals.

Requirements:

  • Minimum 1 year of experience in customer service or a related field.
  • Excellent communication skills, both written and verbal.
  • Ability to handle difficult or upset customers with patience and understanding.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Experience with CRM systems or customer service platforms is a plus.
  • Positive attitude and team-oriented mindset.

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