SAP Basis Admin

5 days ago

Taguig, National Capital Region, Philippines Xurpas Enterprise Full time $40,000 - $80,000 per year

Description

  • Manage end-to-end customer engagement for SAP S/4HANA Private Cloud.
  • Support daily operations, technical setups (e.g., VPN, IP ranges), and disaster recovery testing.
  • Handle support tickets and coordinate with technical teams.
  • Ensure service delivery meets SLAs and KPIs.
  • Provide technical support, monitor issues, and drive continuous improvement.
  • Manage additional services and change requests.
  • Maintain customer satisfaction, manage escalations, and support critical situations.
  • Collaborate with internal client teams (Sales, Presales, Delivery, etc.).
  • Review account status and support transitions as needed.

Requirements

  • Minimum of 2 years of experience in an SAP BASIS administration role
  • Strong knowledge of SAP Basis, S/4HANA, and cloud platforms (Azure, AWS).
  • Familiarity with ITSM, HA/DR concepts, and infrastructure tools.
  • Excellent communication, customer focus, and problem-solving skills.
  • Proficient in English; additional languages are a plus.
  • Engineering degree preferred.
  • Willingness and ability to work night shifts
  • Experience in a client-facing role
  • Background in project management

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