Customer Development Manager
2 weeks ago
Customer Development Manager (FSKA)
We are seeking a highly motivated and strategic
Customer Development Manager (FSKA)
to act as the primary Business Development Manager (BDM) for a key account or portfolio of accounts. The CDM is responsible for driving significant business growth by providing strategic direction and comprehensive business solutions.
Key Responsibilities:
- Strategic Business Development:
Serve as the strategic partner for the account, utilizing your in-depth knowledge of their business (Mission/Vision, goals, structure, policies) to identify opportunities for growth. - Partnership & Relationship Management:
Build and strengthen strategic partnerships, conduct regular account visits, and lead quarterly business reviews (Tabletop meetings) to align on goals and showcase our full portfolio and plant capabilities. - Business Solution & Execution:
Prepare compelling project proposals, provide pricing recommendations, and ensure flawless execution of approved concepts and recommendations to achieve agreed-upon business goals. - Account & Competitive Intelligence:
Continuously monitor market needs, study competitive landscapes (products, strategies, resources), and analyze customer purchasing habits and demographics to inform actionable strategies. - Sales Performance & Forecasting:
Meticulously track sales performance trending (down to the SKU/branch level), recommend necessary actions to address downtrends, and prepare accurate sales forecasts for promotions and peak seasons. - Cross-functional Communication:
Effectively communicate daily requirements, project specifications, and required actions to internal and external stakeholders to ensure seamless operations and implementation of value-added services. - Financial & Administrative Oversight:
Ensure the account adheres to credit terms, oversee regular reconciliation of accounting records, manage sales operational expenses, and maintain efficient record-keeping and reporting.
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