Concierge/Driver

2 days ago

Manila, National Capital Region, Philippines THE BLULANE HOTEL Full time ₱300,000 - ₱450,000 per year
  • Assist in the coordination of tasks and operations of the Concierge.
  • Ensure Line Employees exercise high levels of professionalism and courtesy at all times.
  • Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues, and ensure Line Employees exercise the same levels of professionalism and courtesy.
  • Provide expert guidance and recommendations to Hotel guests on activities, attractions, dining, entertainment, directions and transportation in the city as required.
  • Manage, coordinate and confirm reservations and arrangements with third party vendors on behalf of hotel guests.
  • Coordinate the logistics for airport transfers for guests using Hotel cars.
  • Ensure all hotel guests are offered efficient concierge, luggage, valet and transportation assistance.
  • Receive and properly handle guest parcels.
  • Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.
  • Stay up to date on new happenings, openings, closings, traffic situations, construction, etc. in the city that may impact the guest.
  • Build and maintain relationships with third party vendors (i.e. restaurants, ticketing agents) to ensure support and customer service for guests as required.
  • Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department.
  • Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
  • Be actively involved in the training and induction for new Employees in the Concierge Department.
  • Deliver training programmes as required and coordinate training tasks with the HR department and trainers.
  • Coach Line Employees in service standards to ensure operating procedures are adhered to.
  • Communicate potential issues with regard to Employee misconduct and potential disciplinary action to your Manager.
  • In the absence of your Manager, coordinate department briefings and provide on-going communication to Line Employees regarding new policies, programmes and procedures.
  • Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
  • Maintain a complete understanding of the Hotel's policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
  • Perform other assignments to meet business needs as directed by your superiors.

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