Japanese Language Specialist

1 day ago

Manila, National Capital Region, Philippines PartnerHero Full time $40,000 - $80,000 per year

Location: Philippines / Remote
Employment Type: Full-Time

 

About the Role

PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client's industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts.
 

What You'll Do

  • Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness.

  • Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings.

  • Translate and localize communications between English and Japanese as needed.

  • Ensure all customer interactions reflect professionalism, empathy, and brand values.

  • Collaborate with internal teams to resolve customer concerns efficiently.

  • Maintain accurate customer records in the CRM system.

Qualifications

Must-Have:

  • Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts.

  • English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form.

  • At least 1 year of experience in customer service, support, or translation/localization.

  • Strong cross-cultural communication skills.

  • Comfortable using CRM tools, chat platforms, and office productivity software.

Nice to Have:

  • Industry experience in [specify: eCommerce, SaaS, EdTech, Travel, etc.].

  • Experience in translation/localization or language quality assurance.

Why PartnerHero?

  • Competitive salary package based on skills, location, and market rates.

  • Flexible work arrangements (onsite/remote/hybrid, depending on geo).

  • Growth and upskilling opportunities in a global, people-first company.

  • Work alongside multicultural teams supporting world-class brands.

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