Operations and Analytics Manager

WHO WE ARE LOOKING FOR

We are looking for a like-minded, like-hearted Business Analytics Manager who is passionate about advancing the Kingdom of God and serving off-grid communities nationwide by bringing renewable solutions for their development.

ROLE DESCRIPTION

As the SSIG Business Analytics Manager, you will be responsible for providing data-driven insights, supporting strategic decision-making, and strengthening business and operational processes to ensure both financial sustainability and measurable social impact.

Working closely with senior leadership and cross-functional teams, you will lead data analysis, reporting, process mapping, and continuous improvement initiatives to enhance efficiency, scalability, and mission delivery across HSSi's Operations.

DUTIES AND RESPONSIBILITIES

Data Analysis & Reporting to SSIG MD and CEO

• Collect, analyze, and interpret business and operational data to generate actionable insights that inform executive-level decision-making.
• Monitor and evaluate business performance trends, identifying opportunities to improve efficiency, profitability, and customer satisfaction.
• Design and maintain intuitive dashboards and reports to track performance metrics across business operations and social impact objectives.
• Ensure strategies and investment decisions are grounded in robust data analysis and aligned with HSSi's scale, sustainability, and impact goals.

Requirements Gathering, Analysis, and Interpretation

• Engage proactively with internal stakeholders to understand their strategic needs, goals, and operational challenges within the context of HSSi's mission.
• Document and prioritize business requirements, ensuring alignment with both commercial sustainability and social impact objectives.
• Translate user and organizational needs into clear functional and technical specifications for system improvements or process redesign.

Process Mapping & Improvement

• Review and map existing workflows, particularly those related to last-mile distribution, solar product deployment, customer service, and impact tracking.
• Identify inefficiencies, process bottlenecks, and redundancies that hinder operational performance or dilute social impact.
• Recommend and implement data-informed solutions or technology enhancements that increase operational efficiency, reduce costs, and improve value delivery to underserved communities.

Stakeholder Communication & Collaboration

• Act as a liaison between business units, technical teams, and leadership to ensure shared understanding and ownership of initiatives.
• Facilitate workshops, interviews, and collaborative sessions to align priorities and co-create solutions.
• Provide clear communication and regular updates to ensure cross-functional alignment and accountability.

Continuous Improvement & Innovation

• Track the performance and outcomes of implemented systems, processes, or tools, ensuring alignment with intended goals and adaptability to field realities.
• Identify opportunities for further optimization through automation, innovation, or capacity-building initiatives.
• Stay updated on emerging tools, technologies, and best practices in data analytics, solar energy, rural development, and inclusive business models, and assess their relevance for HSSi.

EDUCATION/EXPERIENCE REQUIREMENT

• Bachelor's degree in Business Administration, Economics, Engineering, Data Science, or related field (Master's degree preferred).
• Minimum of 5 years of relevant experience in business analysis, strategy, consulting, or operations (experience in a social enterprise or impact-driven organization preferred).
• Exposure to off-grid solar, rural development, or microfinance is an advantage.

CORE COMPETENCIES

• Strong analytical and problem-solving skills; proficiency in data analysis tools (e.g., Excel, SPSS, Stata).
• Familiarity with data visualization tools (e.g., Power BI, Tableau) and ERP systems (preferred).
• Excellent report writing, presentation, and communication skills.
• Experience working with grassroots communities or in rural development contexts is desirable.
• Strong passion for social innovation, equity, and inclusive development.

OUR COMPANY

Founded in 2010, Hybrid Social Solutions, Inc. (HSSI) is an award-winning social enterprise that provides rural, off-grid communities in the Philippines with sustainable access to high-quality, affordable solar technologies aimed at spurring basic socio-economic development. We have developed strong partnerships with technical innovators for high-quality solar products that are suited to our target market and with community partners to implement our programs.

Our Vision

Reduce inequity and poverty by empowering all citizens in remote communities to access development-oriented goods and services that fit their specific needs and help them attain their God-given potential.

Our Mission

Build a gridless solar electricity network composed of Solar Hubs throughout the nation. These hubs will coordinate and support last-mile value chains with like-minded community partners and other stakeholders to provide customers with innovative and high quality products at affordable and fair payment terms. We ensure sustainable benefits through customer training and after-sales service that go the extra mile.

Our Impact

Hybrid is an impact-driven organization. We are committed to growing wider and deeper in our impact for our clients. Through our best-in-class products, our customers have been touched by benefits in personal development (education and communications), prosperity (additional income and savings), well-being (health, safety, and disaster preparedness), and environment, community, and environmental impact.

Join our mission-driven team and embark on a journey to reduce inequity and poverty by empowering remote communities with access to essential resources and opportunities.

Apply now and let's create a brighter, more sustainable future together.

Job summary

Responsible for providing data-driven insights, supporting strategic decision-making, and strengthening business and operational processes.

Job Type: Full-time

Application Question(s):

• What's prompting your search for new opportunities at this time?
• What is your current/previous salary?
• What is your expected salary? Is this negotiable? If negotiable, what would be an acceptable range for you?
• When can you start?

Work Location: In person