Servicing Travel Advisor IV, Air Concierge
2 days ago
Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.
As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.
Job responsibilities
- Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
- Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
- Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
- Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
- Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
- Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients
Required qualifications, capabilities, and skills
- Must have at least 5 years recent, native GDS experience on Sabre
- Experience in international fares and pricing
- Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
- Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
- Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
- Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
- Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey
Preferred qualifications, capabilities, and skills
Experience in setting up PNRs, ticketing and exchanging international tickets
-
Servicing Travel Advisor IV, Air Concierge
2 weeks ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per yearEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations....
-
Servicing Travel Advisor IV, EMEA
2 weeks ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱300,000 - ₱600,000 per yearEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations....
-
Servicing Travel Advisor IV, Middle East
2 weeks ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per yearEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations....
-
Servicing Travel Advisor IV, Middle East
2 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱600,000 - ₱800,000 per yearDescriptionEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their...
-
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per yearEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations....
-
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,500,000 - ₱3,000,000 per yearDescriptionEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their...
-
Servicing Travel Advisor IV, ANZ
2 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per yearJOB DESCRIPTIONEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their...
-
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionEmbark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their...
-
Travel Concierge
2 days ago
Manila, National Capital Region, Philippines Asw Full time ₱2,500,000 - ₱4,500,000 per yearJob DescriptionTHE OPPORTUNITYOur client is a specialist Australian tour operator offering iconic walking experiences around the world, focused on authentic, life-enriching adventures since 2002. With a passionate team and expert guides across Europe, Japan, and Australia, the company is committed to excellent service, ethical travel, and is on a journey to...
-
Better Air Quality conference
1 week ago
Manila, National Capital Region, Philippines Clean Air Asia Full time ₱1,200,000 - ₱2,400,000 per yearI. BACKGROUNDClean Air Asia is an international non-governmental organization leading the regional mission for better air quality, and healthier, more livable cities throughout Asia. Our mission is to reduce air pollution and greenhouse gas emissions in Asia and contribute to the development of a more sustainable, equitable and healthier region. We empower...
