
Multilingual Service Desk Analyst to CGI in the Philippines
1 week ago
Are you ready to embark on an exciting journey and take your career to new heights? If so, we have an exciting opportunity waiting for you in the heart of Manila. Now you have the chance to become a part of our client CGI´s success story—where your ideas and actions make a difference. This is a recruitment for a full-time permanent position, starting as soon as possible. Don´t hesitate, apply today
Main location (Onsite):
Philippines, Metropolitan Manila, Taguig
Employment Type:
Full Time
Position Description:
Multilingual Service Desk Analyst
- Dutch
- German
Want to expand your experience in one of the world´s largest IT and business consulting services firms?
What you can expect from CGI:
While technology is at the heart of our client´s digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world´s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
About the role:
As a Multilingual Service Desk Analyst, your primary role involves resolving customer issues with a strong focus on exceptional customer service, problem-solving, technical reasoning, and independent judgment to ensure customer satisfaction. You will handle user inquiries and requests through telephone, email, and case tracking systems with professionalism, speed, and precision. Collaboration with local management, colleagues, and clients of all levels is crucial to ensure prompt resolution of customer requests.
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
- To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policy, procedure and other important operational issues.
- Maintain quality standards in accordance with agreed metrics.
- Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
- To submit necessary service delivery reports.
- Ensure feedback is given to staff manager if process improvement measures can be implemented.
- Other ad hoc assignments
Required qualifications to be successful in this role:
- Proficient in written and verbal communication in the English language and at least one of the below mentioned languages.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
- Good process mapping ability.
- Used to working in high pace environments.
- Proactive, service minded and able to multi-task.
- Good communication skills
- Background in IT or Finance or HR is a plus.
Language skills:
- English
- Dutch, OR German
Sounds interesting?
Looking forward to your application We process applications continuously, and the position may be filled before the final application deadline.
-
Manila, National Capital Region, Philippines MultiMind Bemanning AB Full time ₱900,000 - ₱1,200,000 per yearAre you ready to embark on an exciting journey and take your career to new heights? If so, we have an exciting opportunity waiting for you in the heart of Manila. Now you have the chance to become a part of our client CGI´s success story—where your ideas and actions make a difference. This is a recruitment for a full-time permanent position, starting as...
-
e Desk Analyst
4 days ago
Manila, National Capital Region, Philippines The Citco Group Limited Full time ₱600,000 - ₱1,200,000 per yearAbout CitcoJOB DESCRIPTIONSince the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients' evolving needs, and deliver exceptional service.Our continuous...
-
IT Service Desk
4 days ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱900,000 - ₱1,200,000 per yearJob Roles and Responsibilities:Team Leadership:• Supervise, coach, and develop a team of Service Desk Analysts• Set clear performance expectations and provide regular feedback.• Conduct performance reviews and address performance issues as needed.• Foster a positive and collaborative team environment.Service Delivery:• Ensure timely and effective...
-
IT Service Desk Specialist
4 days ago
Manila, National Capital Region, Philippines Emma of Torre Full time ₱250,000 - ₱500,000 per yearI'm helpingEIL Globalfind a top candidate to join their teamflexiblefor the role ofIT Service Desk Specialist - Multilingual Support.You'll provide technical support and ensure seamless IT operations in a dynamic global environmentCompensation:HiddenLocation:National Library of the Philippines, Kalaw Avenue, Ermita, Manila, Metro Manila, PhilippinesMission...
-
Service Desk Analyst
4 days ago
Manila, National Capital Region, Philippines Datacom Full time ₱250,000 - ₱500,000 per yearOur PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...
-
Service Desk Analyst
2 days ago
Manila, National Capital Region, Philippines Datacom Full time ₱250,000 - ₱500,000 per yearOur PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...
-
Service Desk Analyst
4 days ago
Manila, National Capital Region, Philippines Datacom Connect Full time ₱250,000 - ₱500,000 per yearOur PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...
-
Service Desk Analyst
4 days ago
Manila, National Capital Region, Philippines Capgemini Full time $4,000 - $6,000 per yearRole Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...
-
Service Desk Analyst
4 days ago
Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per yearRole Qualifications1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...
-
Service Desk Analyst
2 days ago
Manila, National Capital Region, Philippines Inform Group Full time ₱250,000 - ₱450,000 per yearFull time, permanent employmentHours of work: 40 hrs (Australia shift)Work Week: Monday to FridayWork location: Work from home (device provided)Benefits: 15 Annual Leave, 10 Sick Leave, Public Holidays (AUS), Health Insurance (HMO for 1 Principal + 1 Dependent)UnicornXemployment is powered by Enable Our Team from Inform Group Inc. in the Philippines.About...