
Retail/Café Supervisor
4 days ago
JOB SUMMARY:
The Cafe Supervisor is responsible for hands-on supervision of daily café and retail floor operations, ensuring smooth workflow, excellent customer service, and compliance with company standards. This role serves as a working team leader, assisting with operations, training new staff, and supporting sales and customer engagement efforts.
KEY RESPONSIBILITIES:
- Supervise baristas and retail staff during shifts, ensuring tasks are completed efficiently.
- Assist in taking customer orders, preparing beverages, and ensuring service quality.
- Support daily store opening/closing procedures, cash handling, and basic reporting.
- Ensure product display, cleanliness, and adherence to sanitation standards.
- Monitor inventory levels on the floor and report low stock to the Assistant Manager.
- Train and guide new team members on store procedures and customer service standards.
QUALIFICATIONS:
- Graduate of any 4-year course; Hospitality or Business is a plus
- 1–2 years' experience in café, restaurant, or retail operations with supervisory exposure
- Strong leadership, teamwork, and customer service skills
- Knowledge of cash handling, inventory, and sanitation standards
- Organized, reliable, and willing to work on shifts, weekends, and holidays
Job Types: Full-time, Permanent
Benefits:
- On-site parking
- Promotion to permanent employee
Ability to commute/relocate:
- Biñan City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Supervising: 2 years (Preferred)
- café and/or retail operations: 1 year (Preferred)
Work Location: In person
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