Junior Service desk Analyst

Work Arrangement: Consultant Arrangement; Work Setup: Fully RemoteWork Schedule: Flexible work, including a 4-day work week (AEST time zone)Summary:Our client, a leading Microsoft consultancy and Managed Services Provider delivering outstanding cloud and infrastructure solutions to businesses and organisations across Australia, is seeking a Level 3 Microsoft...

Discover your 100% YOU with MicroSourcingPosition: Service Desk AnalystLocation: Eastwood, Quezon CityWork setup & shift: Hybrid | Mid ShiftWhy join MicroSourcing?You'll HaveCompetitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

Schedule: Monday to Friday (6:00AM - 3:00PM PHT)What are we looking for?Skills Required:At least 3+ years' experience in a service desk environment or call centre.Demonstrated experience in leading a team of IT Service Desk and/or IT Operational department within a complex multi-location business.Excellent customer services skillsExcellent technical and...

Position Purpose:   The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact...

Position Purpose:The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact with...

Schedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...

Responsibilities:Serve as the primary contact for IT support via phone, email, chat, or ticketing systemLog, track, prioritize, and resolve incidents and service requests in line with SLAsDiagnose and resolve software and application issues (OS, Office 365, business apps)Support user account management (password resets, access provisioning, MFA)Escalate...

Location: City net, Mandaluyong (near MRT Shaw station)Work Arrangement: Fully On-Site and Shifting scheduleKey ResponsibilitiesSupervises the efforts of Service Desk teams within an assigned region.Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients...

About CIBI Information Inc.:CIBI Information Inc. (CIBI), the Philippines' first credit reporting agency, was first organized in 1982 as Credit Information Exchange System, a business information division attached to the Department of Loans and Credit of the Central Bank of the Philippines, now the Banko Sentral ng Pilipinas (BSP). It was jointly created by...

Provides front line help desk services including receiving, evaluating and scheduling requests for IT support. Troubleshoots computer software and hardware issues over the phone. Creates help desk tickets/work orders from phone and/or email requests for repair. Forwards requests to IT staff as necessary.Oversees the ticket queue, ensuring the equitable...