Front Desk Associate

Join Our Pawsitively Awesome Team

Are you a people person with a deep love for animals? Do you have a knack for making clients and their furry companions feel right at home? If so, we've got the purrfect job for you(cat)

Position: Front Desk Associate

Responsibilities:

Client Interaction & Reception Management

• Greet clients warmly and professionally, ensuring a welcoming atmosphere for clients and their cats.
• Oversee client check-ins, verify appointments, and coordinate with the veterinary team for a seamless experience.
• Ensure timely and accurate responses to client inquiries via phone, email, Viber, and other communication platforms.
• Maintain a calm, organized, and cat-friendly waiting area.
• Clearly communicate clinic policies, procedures, and services to clients.

Appointment and Scheduling Coordination

• Oversee scheduling and confirmation of appointments using the clinic's scheduling software.
• Ensure reminders are sent for upcoming appointments and follow up on missed bookings.
• Coordinate bookings for home services, pick-ups, and online consultations.

Billing and Payment Management

• Supervise the collection and verification of billing information, ensuring accuracy in statements and payments.
• Oversee payment processing and documentation, providing clients with detailed cost breakdowns.
• Follow up on outstanding payments and resolve billing concerns in collaboration with veterinary staff.
• Maintain updated billing records and send weekly billing summaries.
• Collaborate with doctors to resolve billing discrepancies and maintain transparency.

Administrative and Reporting Tasks

• Ensure accurate maintenance of client and patient records, including contact details and medical histories.
• Track and report daily bookings, promotional usage, and client census data.
• Monitor weekly booking predictions and promotional client data, providing insights for planning.
• Collaborate with Billing, Cashier, and Stores Team Leads to suggest and implement process improvements.
• Perform additional tasks assigned by supervisors or management that impact business operations.

Customer Service Excellence

• Proactively communicate next steps to clients, including post-consultation care and follow-up requirements.
• Coordinate with the veterinary team to ensure smooth handling of test results, billing, and follow-up care.
• Gather client feedback before departure and conduct follow-ups on discharged patients.
• Recommend relevant promotions and services based on client needs.

Operational Support

• Ensure proper recording and organization of operational documents such as OT, LR, CD, and invoices.
• Monitor inventory related to billing and cashier functions and report shortages.
• Assist in clinic events and support other departments as needed.

Integrity and Collaboration

• Secure and organize confidential files to maintain confidentiality and accessibility.
• Collaborate closely with cashiers and other team members to maintain efficient workflows.
• Maintain daily reports such as Promotions Availment Tracker and Daily Booking Tracker.
• Support any additional tasks contributing to clinic success and client satisfaction.

Perform other tasks that have a direct business impact assigned by the immediate supervisor or the management which may be within or beyond the scope of the job.

Perks:

• Surrounded by adorable patients (and some not-so-adorable ones).

• Work in a fun, supportive team with a passion for pets.

• Opportunities to learn and grow in the animal healthcare field.

• Competitive Salary, Day 1 HMO enrolment, Free Meal and others

So, if you're ready to dive into a job that's all about cuddles, wags, and whiskers, we want to hear from you Send your resume and a brief, pawsome note about why you're the purrfect fit to

Join us in our mission to make tails wag and hearts smile #PetLoversUnite #DreamJob #TheCatClinic

Job Type: Full-time

Pay: From Php18,000.00 per month

Experience:

• Receptionist: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person