Enterprise Customer Success Manager

4 days ago

Mandaluyong City, National Capital Region, Philippines Sprout Solutions Full time
  • Account Plan Execution

○ Should gain deep understanding of the client's strategic priorities, goals and key

business objectives of each department level

○ Proactively identify performance gaps and other risks of churn

○ Increase account value through upsells and network expansion

  • Strong engagement with internal and external stakeholders

○ Manage cross-functional relationships with different client and Sprout

stakeholders to execute account projects

  • Leverage Technology and Industry Experience

○ Must have excellent product knowledge to be able to recommend best practices

on system usage/configuration to complement client's business processes

○ Must study industry specific to client to be able to understand trends and best

practices to achieve process excellence

Minimum Qualifications

  • 3-5 years with account management/customer success experience in handling enterprise

accounts

  • Has experience in the tech industry
  • 30% remote work (face to face client meetings included)
  • Preferably has experience working in SaaS companies
  • Preferably has some experience in HR & Payroll.

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