Linen and Guest Request Runner

3 days ago

Paranaque City, Calabarzon, Philippines Melco Resorts & Entertainment Full time
REQ13500 Linen and Guest Request Runner (Open)

POSITION SUMMARY:

The Linen and Guest Request Runner is responsible for delivering a quality customer service experience through proper, fast delivery of guest request such as linen and other guest items.

PRIMARY RESPONSIBILITIES:

  • Delivers guest request item/s in a timely manner.
  • Guest request item/s must be delivered a minimum of 10 minutes.
  • Remains familiar with all linen/terry and all other guest request items.
  • Performs prior delivery of items such as iron, electric fan or any item that requires electrical or mechanical operation must be in good condition.
  • Check if in good working order before delivery to guest.
  • Performs all requested item must be presented on a tray and handed over to the guest.
  • Verifies the room number and the guest name when a guest request for an item, the Runner if possible, the Guest will be greeted by his/her name.
  • Remains knowledgeable of the proper dialogue when delivering guest request item.
  • Knows the proper procedure in entering a room.
  • Knows the proper procedure when the room is on DND sign.
  • Ensures that guest complaints are handled politely, timely and efficiently.
  • Follows up on guest/s to check on the status of the request/s and to check for satisfaction or any other feedback.
  • Operates all equipment in accordance with standard operating procedures to ensure maximum safety including the reporting of any maintenance or hazardous issues.
  • Maintains adequate stock levels of all supplies by weekly stocktaking and reporting to Supervisor.
  • Completes and submits Production Control sheets in a timely and accurate manner.
  • Maintains a clean, safe and clutter free work area to ensure maximum safety and productivity.
  • Cleans and maintains all delivery equipment regularly.
  • Inspects guest items for damage, lost property, reporting to guests and superior anything identified.
  • Collects, sorts, marks, packs and returns guest items in appropriate packaging in a timely and courteous manner when required.
  • Maintains good grooming and proper conduct at all times specially in guest areas.
  • Remains knowledgeable of all emergency policies and procedures and be able to respond accordingly.
  • Adheres to all Company policies and procedures. Reports accidents, injuries and unsafe work conditions to supervisors.
  • Performs any other duties as may be assigned by supervisors.

QUALIFICATIONS:

Experience

  • At least 1 year working experience of similar position.

Education

  • Preferably college graduate.

Skills / Competencies

  • Ability to move, lift, carry, push, pulls and place objects weighing less than or equal to 25 kg on frequent basis without assistance.
  • Self-motivated and responsible.
  • Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
  • Ability to extend duty hours when needed.
  • Multi-tasks.

Other Attributes

  • Pleasant and Friendly
  • Able to take ownership and displays initiative
  • Service oriented
  • Able to work independently
  • Energetic
  • Able to work in shifts
  • Ability to extend duty hours when needed

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