Runner, Linen

POSITION SUMMARY:

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Runner, Linen and Guest Request is responsible for delivering a quality customer service experience through proper, fast delivery of guest request such as linen and other guest items.

PRIMARY RESPONSIBILITIES:

• Delivers guest requested item/s in a timely manner. Guest requested item/s must be delivered within 10 minutes.
• Remains familiar with all linen/terry and all other guest request items.
• Performs prior delivery of items such as roll away bed, baby cot or any item that requires electrical or mechanical operation – the item must be checked and is in good working condition prior to delivery to guest.
• Performs all requested item/s and must be presented on a tray and handed over to the guest.
• Use appropriate amenity bag when giving our guest request items such as Intimacy kit and feminine pads accompanied with sanitary bag.
• Verifies the room number and the guest name when a guest requests for an item; the Runner if possible, greets the Guest by his / her name.
• Remains knowledgeable of the proper dialogue when delivering guest request item.
• Knows the proper procedure in entering a room.
• Knows the proper procedure when the room is on DND sign.
• Ensures that guest complaints are handled politely, timely and efficiently.
• Follows up on guest/s to check on the status of the request/s and to check for satisfaction or any other feedback.
• Operates all equipment in accordance with standard operating procedures to ensure maximum safety including the reporting of any maintenance or hazardous issues.
• Maintains adequate stock levels of all supplies (Dry, Wet, Food) at the Prohost including OS & E and fresh guest room linens in every pantry by weekly stocktaking and reporting to Supervisor.
• Perform and in charge of refilling room attendant trolleys based on Room attendant requests. 
• Completes and submits Production Control sheets or weekly inventory of reports in a timely and accurate manner.
• Maintains a clean, safe and clutter free work area to ensure maximum safety and productivity.
• Cleans and maintains all linen tubs at the service areas as well as all delivery equipment regularly.
• Inspects guest items for damage, lost property, reporting to guests and superior anything identified.
• Collects, sorts, marks, packs and returns guest items in appropriate packaging in a timely and courteous manner when required.
• Perform and assist in quarterly linen inventory or any inventory that requires urgenty.
• Support the Sustainability Programme of the department.    
• Always maintain good grooming and proper conduct especially in guest areas.
• Remains knowledgeable of all emergency policies and procedures and be able to respond accordingly.
• Adheres to all Company policies and procedures.
• Reports accidents, injuries and unsafe work conditions to supervisors.
• Reports damage and defect to supervisor or through Hotsos.
• Performs any other duties as may be assigned by supervisors.

QUALIFICATIONS:

Experience

• At least 1 year working experience of similar position.

Education

• Preferably college graduate.

Skills / Competencies

• Ability to move, lift, carry, push, pulls and place objects weighing less than or equal to 25 kg on frequent basis without assistance.
• Self-motivated and responsible.
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
• Ability to extend duty hours when needed.
• Multi-tasks.

Other Attributes

• Pleasant and Friendly
• Able to take ownership and displays initiative
• Service oriented
• Able to work independently
• Energetic
• Able to work in shifts
• Ability to extend duty hours when needed