Front Desk Supervisor

3 hours ago

Pasay, National Capital Region, Philippines SM Development Corporation Full time ₱15,000 - ₱30,000 per year

Job description:

DUTIES AND RESPONSIBILITIES

  • Review and endorse created tickets with complete/required attachments to the processing unit.
  • Handle escalated concern from CS Assistants.
  • Coordinate with other concerned units in resolving clients concerns
  • Coordinate with appropriate resource for resolution of urgent concerns and escalate critical issues to the Manager or CSDH
  • Monitor CS Assistants daily transactions (assisted Sales Support/MA vs created tickets)
  • Conduct performance evaluation of CS Assistants.
  • Be abreast with all organization's products, service, procedures and guidelines
  • Ensure 100% accuracy of all encoded information in the system, as authorized
  • Protect sensitive information/data that must not be disclosed to Clients/Sellers/Non-Clients
  • Participate effectively in team meetings
  • Keep herself sound, dress and act as professional, at all times
  • Perform other duties and functions as may be required by the CCC Manager or CSDH

JOB QUALIFICATIONS AND SKILLS REQUIRED

  • Preferably with background in real estate; At least 3 years' experience in customer service
  • Credibility - Demonstrates honesty, trustworthiness and commitment in all forms of transaction, with sound moral and strong ethical principles at work
  • Communication - Above average oral and written communication skills; ability to use positive language to steer a conversation toward a positive outcome; exudes confidence when interacting with clients

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