Customer Experience Cloud

7 days ago

Manila, National Capital Region, Philippines MaxAccelerate Full time ₱1,200,000 - ₱2,400,000 per year

Job Title: Customer Experience Cloud & AI SME

Location: Remote / UAE / Portugal
Company: Kompetenza
Department: AI & Service Cloud Development
Reports To: director R&D

About Kompetenza

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement.

Role Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation across both Salesforce and external ecosystems.

This role requires expertise in Salesforce Experience Cloud and a strong understanding of AI-driven automation to create seamless self-service solutions, AI-powered agents, and intelligent workflows that enhance customer engagement. The ideal candidate will work closely with clients, internal teams, and stakeholders to drive automation, improve user experience, and mentor organizations on AI adoption.

Key Responsibilities

1. Develop & Optimize Self-Service Customer Portals

  • Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud.
  • Implement self-service automation and AI-driven workflows to improve customer interactions.
  • Ensure portals are intuitive, scalable, and personalized with guided service journeys.
  • Integrate Einstein AI and automation tools for proactive customer support and case resolution.

2. AI-Powered Virtual Agents & Automation

  • Develop and optimize AI-driven virtual agents within Salesforce and external platforms.
  • Utilize Einstein AI, NLP, and machine learning to enhance case deflection and automate customer support.
  • Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms.
  • Ensure AI agents learn from interactions to continuously improve customer responses.

3. Cross-Platform AI Automation & Integration

  • Work with Salesforce Flow, Omni-Channel Routing, and Process Automation to optimize service operations.
  • Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs.
  • Implement AI-powered predictive analytics to personalize customer experiences.

4. Customer Engagement & AI Mentorship

  • Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey.
  • Work directly with customers to understand their challenges and tailor AI/self-service solutions.
  • Provide training and mentorship to businesses on how to adopt and maximize AI-driven self-service portals.
  • Gather feedback from end-users to enhance AI models, workflows, and self-service functionalities.

5. Data Intelligence & AI Performance Optimization

  • Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements.
  • Continuously monitor AI agent performance and customer engagement metrics to optimize processes.
  • Ensure compliance with data security, privacy, and ethical AI practices.

6. AI & Innovation Strategy

  • Stay ahead of emerging AI and Experience Cloud trends, ensuring cutting-edge solutions.
  • Work with internal teams to align AI automation with business and customer service objectives.
  • Evaluate and integrate new AI and automation tools to enhance customer experience.

Key Requirements

Technical Skills

  • 2+ years of experience in Salesforce Experience Cloud & Service Cloud (or equivalent self-service portal expertise).
  • Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows.
  • Experience with Salesforce Flow, Omni-Channel Routing, and case automation.
  • Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce.
  • Knowledge of API integrations, RPA, and machine learning-driven automation.

Soft Skills & Experience

  • Passionate about customer experience, AI, and digital transformation.
  • Comfortable working directly with clients, understanding their self-service & AI needs.
  • Strong problem-solving and analytical skills to build impactful automation solutions.
  • Excellent communication & presentation skills, able to mentor and train customers.
  • Ability to learn quickly and stay updated on the latest AI and self-service technologies.

Why Join Kompetenza R&D Work on cutting-edge AI & self-service portal

Why Join Kompetenza?

Build a lead generation machine from the ground up – an exciting opportunity to create a scalable system.
Work with cutting-edge AI and automation tools to optimize sales outreach.
High earning potential – competitive salary with performance-based commission.
Remote work flexibility with a global team.

  • Intelligence-Senior Business Development Manager-Business Development

    5 days ago

    Manila, National Capital Region, Philippines Alibaba Cloud Full time ₱1,200,000 - ₱3,600,000 per year

    Job DescriptionCustomer Relationship Establishment & Business Opportunity Expansion•Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs.•Use customer's language to start conversations, gain customer...

  • Sales Director

    3 days ago

    Manila, National Capital Region, Philippines FPT Smart Cloud Full time ₱1,500,000 - ₱3,000,000 per year

    Sales Director – PhilippinesAbout FPT Smart CloudFPT Smart Cloud is a leading cloud and AI platform developed by FPT, one of Asia's top technology and digital transformation companies. FPT Smart Cloud enables businesses to enhance customer experience and operational efficiency through advanced conversational AI, intelligent document processing, cloud...

  • Automation Engineer

    5 days ago

    Manila, National Capital Region, Philippines Vault Cloud Full time ₱1,200,000 - ₱2,400,000 per year

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Technical Writer

    2 weeks ago

    Manila, National Capital Region, Philippines Vault Cloud Full time ₱900,000 - ₱1,200,000 per year

    Vault Cloud is the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • SAP Cloud for Customer

    3 days ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time ₱900,000 - ₱1,200,000 per year

    About GECO AsiaGECO Asia is a leading IT consulting and services company that connects skilled professionals with global clients across diverse industries. We specialize in delivering innovative technology solutions in software development, ERP, cloud, and digital transformation. By joining GECO, you become part of a collaborative environment that values...

  • Supply Chain Manager

    5 days ago

    Manila, National Capital Region, Philippines Vault Cloud Full time $90,000 - $120,000 per year

    Vault Cloudis the national leader of providing highly secure and scalable sovereign cloud capability to the Australian Government, National Intelligence Community and Critical Infrastructure sector. We pioneered the development of Australia's only sovereign, hyperscale cloud with security at its core, being one of the first cloud organisations to be...

  • Cloud Architect – Private Cloud

    2 weeks ago

    Manila, National Capital Region, Philippines Xilong Chemical Co., Ltd. Full time ₱1,500,000 - ₱3,000,000 per year

    About the RoleWe are looking for aCloud Architectto design, implement, and operationalize asecure, scalable, and well-governed private cloud environment. You will play a key role in developing thecloud foundation or landing zone, which provides the infrastructure, management, security, identity, connectivity, and governance layers required for enterprise...

  • Network & Cloud Engineer

    5 days ago

    Manila, National Capital Region, Philippines Exclusive Networks Full time ₱900,000 - ₱1,200,000 per year

    EXCLUSIVE NETWORKS|IntroductionExclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and...

  • Cloud Administrator

    5 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time

    SUMMARYThe Cloud Administrator is responsible for managing, securing, and optimizing company's cloud infrastructure across Amazon Web Services (AWS) and Microsoft Azure. This role ensures scalable, cost-efficient, and reliable cloud environments that support business operations, application hosting, and digital transformation initiatives. Reporting to the...

  • Cloud Architect

    7 days ago

    Manila, National Capital Region, Philippines Hi-Deas Expedient Solutions Limited Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Cloud Architect - Private Cloud (Mid Level)Industry: BankWork Location: BGC TaguigShift: ShiftingWork Set-up: HybridSalary range: TBA and open for nowRequired experience: 5-8 yearsHeadcount: 1Must have qualifications:• Define and implement the to-be architecture and with peripheral services required for Cloud Foundation/ Landing Zone.• Define...