Team Leader – US Telco Account

2 days ago

Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

RESPONSIBILITIES:

This position is responsible for managing the performance of call center representatives/ agents in operations focused on developing, tracking, monitoring, coaching, analyzing and providing feedback on performance.

REQUIREMENTS:


•  At least 2 years recent experience as a Team Leader


•  Proven experience managing a US Telco Sales Account


•  Has experience managing both CSAT/NPS/VOC and Sales KPIs


•  Strong command of English, with excellent written and verbal communication skills.


•  Bachelor's/College Degree is preferred.


•  Flexibility to work various shifts, including graveyard shifts.


•  Must be available to work on-site in Taguig.

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