Software Engineer

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Software Engineer plays an integral role in executing TSA's purpose. As a Software Engineer within TSA Group's Technology team, you will support the delivery and maintenance of IT applications under the guidance of Senior Engineers. Your role will involve assisting with application development, technical testing, issue resolution, and supporting with user requirements. You will develop foundational skills across software development, data analysis, and problem-solving, contributing to the delivery of reliable IT services.

Qualifications

What you'll do:

Essential

• Minimum of 2 years of experience in Software Engineering, specifically in Web Application Development

Required Skills

• JavaScript & TypeScript
• Backend and API Development
• Prompt Engineering
• AI Application Development (OpenAI) & Token Management - Developing Side

Preffered Skills

• SQL

Competencies used for Interviewing Assessment
Ability to clearly convey information Ability to identify the root cause of an issue quickly Ability to provide accurate information and guidance. Ability to quickly learn new technologies as needed. Comfort with using customer service software and tools. Efficiently handling multiple tasks and customers. Providing effective and efficient solutions. Thinking creatively to address unique challenges Willingness to learn and implement new processes or tools. Working well with colleagues to ensure consistent service.
Additional Information

Want to know more? Check out our social media pages:
 

Website:

Instagram
: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @

). Your safety matters. If you receive a suspicious job offer, do not respond and report it to