CSR - Freight Forwarding Staff

2 days ago

San Fernando, Central Luzon, Philippines Le Soleil International Logistics Company, Inc. Full time ₱200,000 - ₱240,000 per year

Freight Forwarding Staff - CSR

Job description

A. Operations

‌Solicit and attend in customer bookings throughout the entire process of Import and Exportation.

‌Prepare and review shipping documents, including HBL, MBL, commercial invoices, packing list, and Certificates of origin

‌Communicate effectively with clients to understand their import and export logistics requirements

‌Address customer inquiries and concerns promptly to ensure a positive customer experience

‌Collaborate with internal teams to coordinate and monitor the entire logistics procedure. (Operations, Principal and Accounting)

‌Assist in resolving issues related to shipments, delays, and customers clearance

‌Facilitate smooth communication between clients, carriers, and customs authorities

‌Timely preparation and processing of shipping documentation (Import and Export) ex.HBL, MBL, Billing documents, Carriers Invoice

‌Handle and resolve customer complaints or issues related to logistics services

‌Stay informed about industry developments and proactively share relevant information with customers

‌Avoid unnecessary charges such as amendment and late manifest

‌Provides up to date details to avoid demurrage detention

C. Customer Satisfaction

‌Provides timely accurate and complete information

‌Handle customer complaints, provider appropriate solutions and alternatives within the time limits

‌Follow communication guidelines and policies

Requirement :

Must be a graduate of BS Administration / BS Customs Administration or related field.

Fresh graduates are encourage to apply.

Background or experience with Logistic/Shipping/Freight Forwarding.

Willing to be train.

Good communication and presentation skills.

Must possess excellent interpersonal skills.

Proficient in MS Office applications (Word, Excel, Powerpoint).

Amenable to work/relocate in San Pedro, Laguna.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php20,000.00 per month

Benefits:

  • Paid training
  • Pay raise

Work Location: In person

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