Customer Success Executive

1 week ago

Manila, National Capital Region, Philippines BruntWork Full time ₱400,000 - ₱1,200,000 per year

This is a remote position.

Schedule:
  • Mondays to Fridays, 7:00 am to 11:00 am (GMT)
  • 20 hours per week
  • The hours are designed to best support our growing Australian customer base. There is potential to increase to full-time hours as the business grows, but we are equally open to candidates who prefer to remain part-time.
About the role:
The company is the UK's fastest-growing software platform in beauty, hair, and wellness. Our mission is to empower the largest but often overlooked group in the industry: self-employed professionals. We provide independent entrepreneurs with a 'super app' that includes a booking system, website builder, marketing tools,payment solutions, and most recently, The Growth Hub, giving pros extra support with marketing, education, and business growth.

As we continue to grow, we're looking for a Customer Success Executive to join our team. This is an exciting opportunity to take ownership of customer and community engagement, helping to ensure that our pros - particularly in our fast-growing Australian market - receive world-class support and guidance.

What we need:
We are looking for a dedicated Customer Success Executive who can manage customer interactions and foster community engagement. You'll be responsible for providing timely and effective customer support, managing our community groups, and contributing to the overall growth of Solo by sharing insights and ideas for improvement.

In this role, you will:
● Respond to customer queries via in-app chat, WhatsApp, Instagram DMs, and email
● Manage community groups across WhatsApp, ensuring active engagement and assisting with onboarding new members
● Monitor and review activity on our community engagement platform
● Provide feedback on recurring customer issues and suggest ideas for improvement
● Work closely with the team to ensure that customer satisfaction remains high

Requirements
  • 2+ years of experience in a customer service role, preferably within a start-up  environment
  • Strong communication and relationship-building skills
  • Ability to work independently and provide proactive feedback and ideas
  • Experience with customer support tools like Intercom is a bonus
  • A passion for providing excellent customer service with a friendly, down-to-earth approach
Benefits Independent Contractor Perks: 
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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