Customer Success Executive

4 hours ago

Manila, National Capital Region, Philippines BruntWork Full time ₱400,000 - ₱1,200,000 per year

This is a remote position.

Schedule:
  • Mondays to Fridays, 7:00 am to 11:00 am (GMT)
  • 20 hours per week
  • The hours are designed to best support our growing Australian customer base. There is potential to increase to full-time hours as the business grows, but we are equally open to candidates who prefer to remain part-time.
About the role:
The company is the UK's fastest-growing software platform in beauty, hair, and wellness. Our mission is to empower the largest but often overlooked group in the industry: self-employed professionals. We provide independent entrepreneurs with a 'super app' that includes a booking system, website builder, marketing tools,payment solutions, and most recently, The Growth Hub, giving pros extra support with marketing, education, and business growth.

As we continue to grow, we're looking for a Customer Success Executive to join our team. This is an exciting opportunity to take ownership of customer and community engagement, helping to ensure that our pros - particularly in our fast-growing Australian market - receive world-class support and guidance.

What we need:
We are looking for a dedicated Customer Success Executive who can manage customer interactions and foster community engagement. You'll be responsible for providing timely and effective customer support, managing our community groups, and contributing to the overall growth of Solo by sharing insights and ideas for improvement.

In this role, you will:
● Respond to customer queries via in-app chat, WhatsApp, Instagram DMs, and email
● Manage community groups across WhatsApp, ensuring active engagement and assisting with onboarding new members
● Monitor and review activity on our community engagement platform
● Provide feedback on recurring customer issues and suggest ideas for improvement
● Work closely with the team to ensure that customer satisfaction remains high

Requirements
  • 2+ years of experience in a customer service role, preferably within a start-up  environment
  • Strong communication and relationship-building skills
  • Ability to work independently and provide proactive feedback and ideas
  • Experience with customer support tools like Intercom is a bonus
  • A passion for providing excellent customer service with a friendly, down-to-earth approach
Benefits Independent Contractor Perks: 
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job
Please note that since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

​ZR_28180_JOB

  • Enterprise Customer Success Executive

    4 days ago

    Manila, National Capital Region, Philippines Meltwater Full time ₱700,000 - ₱1,000,000 per year

    DescriptionWhat We're Looking For:Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business...

  • Customer Success Associate

    4 hours ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time $70,000 - $120,000 per year

    Customer Success AssociateManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform...

  • Customer Success Associate

    2 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱400,000 - ₱600,000 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • Customer Success Associate

    2 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time $70,000 - $120,000 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • Customer Success Associate

    2 hours ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱900,000 - ₱1,200,000 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • Zoom: Manager of Customer Success

    4 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at ZoomWe are seeking an outstanding Manager of...

  • Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines Instructure Full time ₱400,000 - ₱600,000 per year

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...

  • Customer Success

    2 days ago

    Manila, National Capital Region, Philippines Pro Coffee Gear Full time $70,000 - $120,000 per year

    Job Title:Customer SuccessLocation:Remote (Global)Company:Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactiveCustomer Successto lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction,...

  • Appointment Setter

    2 days ago

    Manila, National Capital Region, Philippines Success Tutoring Full time A$48,000 - A$60,000 per year

    ABOUT SUCCESS TUTORING Born in Sydney, Australia, Success Tutoring is one of the world's fastest-growing education franchise networks, offering personalised tutoring programs in English and Math for students aged 5–17. We provide flexible learning solutions that empower students to reach their full potential — all with no lock-in contracts. With over...

  • Senior Executive, Customer Success

    4 days ago

    Manila, National Capital Region, Philippines AirAsia Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAbout UsWe've got modern day solutions for all your modern day delivery woes.In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.Logistics should be...