Customer Service Representative
2 weeks ago
IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.
What you'll be doing
- Assisting customers with hotel booking inquiries, modifications, and cancellations
- Providing detailed information about hotel amenities, rates, and availability
- Resolving customer issues and complaints in a professional and timely manner
- Maintaining accurate records and documentation of all customer interactions
- Collaborating with the wider team to ensure seamless customer service delivery
- Adhering to company policies and procedures to deliver a consistent customer experience
What we're looking for
- Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
- Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
- At least a high school graduate with 12 months of solid Customer Service experience (not necessarily BPO).
What we offer
At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees.
- Life Insurance & HMO on Day 1
- Competitive salary and incentives
- Convertible Leave Credits
- Holiday and Overtime Pay
- Non-toxic and stable account
- Friendly environment
- Express Virtual Application Process
- Career Advancement Opportunities
- Be part of one of the largest travel companies in the world
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php20,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Work Location: In person
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