Agent - Voice and Non-Voice

2 weeks ago

Quezon City, National Capital Region, Philippines Acquire Intelligence Full time

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun

  • HMO coverage for you and your family**
  • Yearly Kick Off Parties with major giveaways (like the car in 2023)
  • Get recognized through our 'Value Awards'
  • Grow your career - yes, we love to promote internally
  • Do meaningful work and collaborate with the best
  • 900 promotions given each year
  • 2,700+ leadership training courses
A Glimpse into Your New Role
  • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account's banking products and services.
  • Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance
  • Ensuring compliance with all internal controls and established policies and procedures.
  • Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
  • Following throughs and ensuring 100% fulfillment of commitment to customer.
  • Handling customer and client interaction with due skill, care and professionalism.​·
What You'll Bring
  • With chat/back-office experience in BPO industry
  • A positive can-do attitude.
  • Have very good interpersonal skills (both written and oral)
  • Take ownership for quality, competence, and commitment.
  • Be highly motivated and prepared to work hard.
  • Have high personal energy and enjoy a lively environment.
  • Be highly flexible and welcome change/improvements.

With a diverse global team working together, we proudly embrace and live by these shared values:

  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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