
Restaurant Systems Quality Management Head
3 days ago
Key Responsibilities:
- Process Engineering
- Leads in the continuous improvement of existing store processes using lean techniques that results to higher efficiency or better quality of products or services.
- Spearheads the design of new processes and restaurant standards in implementing new products, channels, etc.
- Explores new trends that shapes the organization's future needs and directions.
- Serves as a resource person in process improvement initiatives
- Resource Optimization
- Provides insights on latest data collected and makes use of analytics in in creating profitable store models while maintaining both customer and employee satisfaction.
- Explores latest optimization tools that can be applied in continuously increasing efficiency and customer satisfaction
- Kitchen and Facilities Equipment Development
- Leads the innovation of equipment and facilities that meets both current and long-term requirements in terms of ease of use, capacity, speed of service, product acceptability, safety and maintenance.
- Benchmarks the latest trends and best practices in the industry.
- Defines life cycle protocols from development to retirement to ensure
that equipment and facilities are maximized and utilized effectively and efficiently.
- Kitchen Space Planning and Design
- Leads in the design of an efficient store space facility in response to future requirements of store operations and following the principles of ergonomics, occupational safety, building standards.
- Oversees team in ensuring proper implementation of the design and operation of the layout in new sites.
- Application Systems Design
- Recommends appropriate applications that may affect entire store experience.
- Provides overall direction for sourcing, evaluation and negotiation of new and viable commercial applications.
- Evaluates efficiency and comprehensiveness of systems and recommends possible end-user processes that affect entire organization.
- Leads the team in the implementation of innovative and leading-edge database technology.
- Supplies Forecasting and Inventory
- Performs a comprehensive analysis on inventory management data and its linkages to the entire supply value chain and recommends possible enhancements
- Develops a complex inventory management and control system that accurately addresses the need of Operations and Supply Chain
- Initiates studies and improves procedures on material handling, forecasting, physical inventory taking, supply replenishment and stock recovery until it is ready to be launched
- Quality Management System
- Leads in the design of a quality framework for an end-to-end system in ensuring consistent execution of products and services to meet customer expectations.
- Ideates strategic plans that build culture of the organization in making quality as a way of life.
- Establishes quality inspection and metrics for each link in the quality chain to assess the performance and establish reference for continuous improvement.
- Continuous Improvement
- Drives the development and continuous improvement of Feedback Management System to ensure brand love.
- Leads in the investigation of customer complaints that will aid in the investigation of product safety feedback.
- Oversees the establishment of tools and systems that will expedite the resolution of feedbacks.
- Document Management System
- Supervises the design of policies for document controlling, document archiving, document imaging, and maintenance of document storage system.
- Develops and enhances the existing document control programs of the stores and support offices.
- Leads the team of document controllers in carrying out established policies to ensure security of sensitive information, including but not limited to product recipes, work instructions, etc.
Qualifications
- Bachelor's degree in Business Administration, Industrial Engineering, Food Technology, Hospitality Management, or related field (Master's preferred).
- Minimum 10 years of progressive leadership experience in quick service restaurant operations, quality management, or systems/process improvement.
- Strong knowledge of food safety regulations, HACCP, ISO standards, and quality management frameworks.
- Proven track record in operational excellence, process standardization, and quality assurance.
- Excellent leadership, analytical, and project management skills.
- Strong communication, influencing, and stakeholder management abilities.
Job Types: Full-time, Permanent
Benefits:
- Paid training
Language:
- English (Preferred)
Work Location: In person
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