Front Office Associate

Core Responsibilities

• Visitor and Client Interaction:

Greeting and assisting visitors, clients, and customers professionally and efficiently.
- Administrative Tasks:

Handling incoming and outgoing correspondence (mail, packages, emails), managing schedules and appointments, and performing data entry and filing.
- Communication Management:

Answering and directing phone calls, taking messages, and responding to various inquiries.
- Front Desk Maintenance:

Ensuring the reception area is tidy, organized, and well-stocked with necessary materials.
- Inter-departmental Coordination:

Collaborating with other departments to ensure seamless service and efficient communication flow.
- Record Keeping:

Maintaining accurate records, visitor logs, and other important office documentation.

Key Skills Required

• Communication:

Strong verbal and written communication skills to interact effectively with a variety of people.
- Customer Service:

An exceptional ability to provide excellent service and resolve guest or client issues.
- Organization:

Excellent organizational skills to manage tasks, information, and the front desk area efficiently.
- Technology Proficiency:

Familiarity with office software and systems, including hotel or general management software.
- Multitasking:

The ability to handle multiple tasks simultaneously in a fast-paced environment.
- Attention to Detail:

A meticulous approach to tasks, ensuring accuracy in record-keeping and communication.