Operations Manager

We are seeking a seasoned Operations Manager to act as General Manager for a newly established, high-end boutique hotel.

This role is the top executive position, accountable for overall operations, financial results, guest satisfaction, and staff leadership. The ideal candidate will combine hands-on operational know-how with the ability to strategically position the hotel as a luxury boutique destination.

Key Expectations

• Provide strong leadership across all hotel departments (front office, housekeeping, F&B, marketing, finance, admin, maintenance).

• Deliver a world-class, personalized guest experience aligned with boutique luxury standards

• Hold full P&L accountability – budgeting, forecasting, cost optimization, and revenue growth.

• Oversee day-to-day operations with emphasis on service quality, efficiency, and compliance.

• Drive sales, marketing, and brand-building efforts to increase occupancy, ADR, and guest loyalty.

• Serve as the primary link with ownership, ensuring alignment with vision, culture, and brand identity.

• Build, train, and inspire a service-driven, high-performance team.

Ideal Candidate Profile

• Proven experience as a GM, Operations Manager, or equivalent in a luxury or boutique hotel/resort.

• Strong background in guest relations, financial performance, and staff development.

• Hands-on, guest-centric leader who balances operational detail with strategic foresight.

• Entrepreneurial mindset – comfortable leading a small, exclusive property where agility and personal touch are critical.

• Strong communicator with problem-solving, negotiation, and decision-making skills.

• Preferably with Philippines or Southeast Asia hospitality experience.

Job Type: Full-time

Pay: Php80, Php150,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Operation Management: 5 years (Preferred)
• Hospitality: 10 years (Preferred)

Work Location: In person