VP, Strategy and Operations

A VP, Strategy and Operations position has become available at a company known for its flexible working opportunities. The organization is renowned for its commitment to innovation and fosters a culture that values creativity, collaboration, and forward-thinking.

VICE PRESIDENT OF STRATEGY AND OPERATIONS

Salary: Competitive and based on experience

Location: Taguig

Keywords: collaborative environment, inclusive culture, professional development, client service excellence, operational leadership, strategic growth, team empowerment, hybrid work flexibility

A prestigious global insurance is seeking a Vice President of Strategy and Operations to lead a newly established business division in Taguig, Manila. This is an exceptional opportunity for you to shape the operational foundation of a high-impact client support services hub, working at the heart of a world-class organisation renowned for its integrated analytics, advisory expertise, and commitment to delivering best-in-class solutions. You will play a pivotal role in building and scaling a team that supports operations across the Asia Pacific region, collaborating with leaders from multiple countries to ensure seamless service delivery. The organisation offers a vibrant, inclusive culture where your professional growth is championed, and flexible hybrid working arrangements are embraced. If you are passionate about driving operational excellence, nurturing high-performing teams, and making a tangible impact on clients and colleagues alike, this role provides the platform for you to thrive.

• Shape the future of a new operational hub supporting Asia Pacific clients by establishing robust processes and fostering a collaborative team culture.
• Enjoy flexible hybrid working arrangements that balance remote work with in-person collaboration, supporting both your professional development and personal well-being.
• Join an organisation celebrated for its inclusive values, supportive leadership, and commitment to empowering employees through ongoing learning opportunities and meaningful career progression.

What You'll Do
As Vice President of Strategy and Operations, you will be entrusted with building the operational backbone of a new client support services division in Manila. Your daily focus will be on guiding your team to deliver outstanding technical processing services for premiums and claims while ensuring fiduciary responsibilities are managed with precision. By working hand-in-hand with regional leaders across Asia Pacific, you will help harmonise support strategies that guarantee seamless service delivery for clients. Your ability to cultivate strong stakeholder relationships will be essential in resolving complex issues efficiently. Success in this role means not only meeting but exceeding service standards through disciplined management practices underpinned by data insights. You will also drive continuous improvement initiatives—leveraging technology wherever possible—to optimise processes and create lasting value for both clients and colleagues. Through your leadership, you will nurture an empowered team culture where collaboration thrives and everyone is motivated to contribute their best.

• Establish a strong operational foundation for the new client support services hub in Manila by designing effective processes and ensuring smooth day-to-day operations.
• Lead, mentor, and empower a growing team of professionals dedicated to providing technical processing of premium and claims as well as fiduciary balance management.
• Collaborate closely with regional leaders across Singapore, Hong Kong, Australia, and other APAC locations to align strategies and deliver consistent, high-quality client service.
• Build trusted relationships with stakeholders throughout the region to understand their needs, resolve challenges promptly, and enhance overall client satisfaction.
• Ensure all service level agreements are met by maintaining rigorous operational discipline supported by data-driven monitoring and decision-making tools.
• Leverage people, process improvements, and technology enhancements to continuously elevate the client experience and add measurable value.
• Drive initiatives focused on operational efficiency by identifying best practices and implementing innovative solutions that streamline workflows.
• Oversee contentious settlement negotiations and provide consultative reinsurance services while upholding professional standards at every stage.
• Champion workforce planning strategies that anticipate future needs, foster knowledge sharing among team members, and support long-term organisational objectives.
• Promote an inclusive environment where ideas are shared openly, collaboration is encouraged, and every team member feels valued.

What You Bring
To excel as Vice President of Strategy and Operations, your background should reflect significant experience managing large-scale operations hubs—ideally within the (re)insurance sector—where you have overseen technical accounts, claims processing, or fiduciary activities. Your interpersonal strengths will shine as you build rapport with colleagues from various cultural backgrounds across Asia Pacific. A history of nurturing talent through mentorship programmes or structured workforce planning will set you apart as someone who values team development. Your analytical mindset enables you to interpret data trends that inform smarter decisions while your comfort with digital platforms ensures efficient workflow management. In this role, your ability to communicate clearly—both upwards to senior stakeholders and laterally across teams—will be crucial for aligning strategies that benefit clients. Above all else, your passion for creating supportive environments where everyone can share ideas freely will help sustain an inclusive culture that drives collective success.

• At least 10 years' proven experience in managerial roles within an operations hub environment, demonstrating responsibility for large-scale teams or divisions.
• Extensive background in (re)insurance operations encompassing technical accounts management, claims handling, and fiduciary oversight.
• Exceptional commercial acumen paired with a deep understanding of business drivers relevant to client support services.
• Demonstrated track record of delivering superior client service outcomes through empathetic communication and relationship-building skills.
• Experience leading diverse teams—including recruitment, mentoring, performance management—and fostering knowledge sharing across functions.
• Ability to navigate multicultural environments effectively while building consensus among geographically dispersed stakeholders.
• Bachelor's degree in a relevant field; postgraduate qualifications are highly desirable for this senior position.
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint) along with the ability to maximise digital tools for operational efficiency.
• Willingness to work daytime hours aligned with Asia time zones to ensure optimal collaboration with regional partners.
• Proven capability in scaling high-performing teams within matrixed organisations while driving innovation through strategic change management.

What Sets This Company Apart
This organisation stands out as a global leader in risk advisory and reinsurance solutions thanks to its unwavering commitment to employee empowerment and inclusion. Here you'll find more than just challenging work—you'll discover a community where talented professionals collaborate openly on projects that matter. The company's scale opens doors to diverse career paths while its dedication to professional development ensures you're always learning from industry specialists at the top of their field. Flexible hybrid working policies allow you to balance remote productivity with valuable face-to-face interactions that foster connection and growth. With a clear focus on diversity—embracing individuals regardless of age, background or identity—the company creates an environment where everyone can thrive together. Supportive leadership encourages open dialogue so your voice is heard as part of shaping both business outcomes and workplace culture. By joining this team, you become part of an organisation that not only values your contributions but actively invests in your well-being through comprehensive benefits designed around your needs.

What's Next
If you are ready to make a meaningful impact at the forefront of strategy and operations within a globally respected organisation—this is your moment

Apply today by clicking on the link provided; take the next step towards advancing your career in an inspiring environment where your expertise truly matters.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.