Restaurant Supervisor

1 day ago

Makati City, National Capital Region, Philippines Kuhn Artisanales, Inc. Full time

The Restaurant Supervisor ensures daily restaurant operations run smoothly by overseeing staff performance, maintaining service quality, and delivering exceptional guest experiences. This role supports the Restaurant Manager in upholding 5-star service standards, ensuring efficient workflow, and maintaining a refined and welcoming dining environment.

JOB RESPONSIBILITIES

Operations Management

  • Oversee day-to-day restaurant operations to ensure efficiency, cleanliness, and compliance with hotel/restaurant standards.
  • Monitor dining room setup, table arrangements, and ambiance to maintain a luxurious guest experience.
  • Ensure all food and beverage items are served according to established quality standards.

Guest Relations

  • Greet guests warmly, handle inquiries, resolve concerns professionally, and ensure satisfaction throughout their dining experience.
  • Anticipate guest needs, personalize service, and manage VIP or special requests.
  • Address guest feedback and escalate concerns to the Restaurant Manager when necessary.

Staff Supervision & Training

  • Supervise service staff, ensuring performance aligns with 5-star service expectations.
  • Conduct daily briefings, assign tasks, and monitor attendance and grooming standards.
  • Assist in training new employees on service protocols, safety procedures, and product knowledge.
  • Coach team members to improve efficiency, professionalism, and guest engagement.

Coordination & Communication

  • Coordinate closely with the kitchen, bar, and management teams to ensure smooth service flow.
  • Ensure timely communication of operational updates, promotions, and special events.
  • Maintain proper documentation such as checklists, incident reports, and shift summaries.

Inventory & Cash Handling

  • Assist in monitoring stock levels of dining supplies and equipment.
  • Ensure accurate cashiering, billing, and cash-handling procedures.
  • Report shortages, breakages, or maintenance concerns promptly.

Compliance & Safety

  • Ensure adherence to food safety, hygiene, sanitation, and workplace safety standards.
  • Conduct regular inspections of the dining area and equipment.
  • Enforce policies related to service, uniform, and company guidelines.

QUALIFICATIONS

  • Bachelor's degree in Hospitality Management, Tourism, or related field (preferred).
  • Minimum 2–3 years of experience in food & beverage service, with at least 1 year in a supervisory role.
  • Experience in a hotel, luxury restaurant, or fine dining environment is highly preferred.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving ability and attention to detail.
  • Proficient in POS systems and basic office software.
  • Ability to work flexible schedules, including weekends and holidays.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php25, Php30,000.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Flextime
  • Health insurance
  • On-site parking
  • Opportunities for promotion
  • Staff meals provided

Work Location: In person

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