Customer Service Representative

2 weeks ago

Apas Cebu, Philippines AROUND THE WORLD MANPOWER SERVICES INC. Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at AROUND THE WORLD MANPOWER SERVICES INC.'. This is a full-time role based in Cebu City Cebu, where you will play a vital part in providing exceptional customer service to our clients through virtual channels.

What you'll be doing

  • Responding to customer inquiries and requests via phone, email, and chat in a timely and professional manner
  • Providing accurate information and effective problem-solving to address customer concerns
  • Maintaining detailed records and documentation of customer interactions
  • Identifying opportunities to enhance the customer experience and suggesting improvements
  • Collaborating with cross-functional teams to ensure consistent and seamless service delivery
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • 1-2 years of experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Ability to work effectively in a team and independently
  • Proficient in using computer software and virtual communication tools
  • Adaptable and able to thrive in a fast-paced, dynamic environment
  • Passion for delivering exceptional customer service

What we offer

At AROUND THE WORLD MANPOWER SERVICES INC.', we are committed to providing a supportive and rewarding work environment. Our team enjoys:

  • Competitive salary and performance-based bonuses- Comprehensive health and wellness benefits- Opportunities for career development and growth- Flexible work arrangements to support work-life balance- A positive and collaborative work culture

About us

AROUND THE WORLD MANPOWER SERVICES INC.' is a leading provider of innovative workforce solutions, offering a wide range of services to clients across diverse industries. With a strong focus on excellence, we are dedicated to empowering our employees and contributing to the success of our clients.

If you are passionate about delivering exceptional customer service and are ready to join a dynamic and growing organisation, we encourage you to apply now

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