Spanish Bilingual Specialist

2 days ago

Quezon City, National Capital Region, Philippines The Global SolutionsPH Full time

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Job Description

  • Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
  • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
  • Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities.
  • Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary.
  • Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
  • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
  • Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs.
  • Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
  • Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
  • Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Qualifications

  • Grade 12/Matric/High School Graduate in any field.
  • Prior 2+ years voice experience in proficient bilingual support is must.
  • Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
  • Familiarity with mortgage products, loan terminology, and the home buying process is advantageous.
  • Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
  • Detail-oriented with high accuracy in data entry and documentation.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
  • Proficiency in using CRM software and MS office.

Additional Information

Benefits and Company Perks:

  • Structured career path
  • Growing and expanding team – more internal career progression opportunities for all
  • Safe work environment
  • Free HMO coverage from day 1, including your domestic partner
  • Skills training opportunities
  • Paid leaves

We can also process you virtually every weekday between 10:30AM to 4:00PM.

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php50, Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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