Food and Beverage Supervisor

Key Responsibilities:

Guest Service & Experience

• Ensure warm, personalized, and professional service to all guests, aligned with five-star standards.
• Anticipate guest needs, handle special requests, and resolve complaints promptly and gracefully.
• Supervise guest dining experiences to ensure consistency in service, cleanliness, and presentation.

Operations Supervision

• Oversee day-to-day food and beverage service in restaurants, bars, lounges, and special events.
• Monitor dining areas for ambience, cleanliness, table setup, and guest flow.
• Coordinate with kitchen and bar teams for smooth service delivery and timely food & beverage dispatch.
• Ensure compliance with food safety, hygiene, and sanitation standards.

Team Leadership & Training

• Lead and motivate waitstaff, bartenders, and service crew, ensuring teamwork and professionalism.
• Conduct regular training on service etiquette, upselling, safety, and resort service culture.
• Organize schedules, assign shifts, and manage manpower considering remote location challenges.

Guest Engagement & Upselling

• Promote menu items, daily specials, wine pairings, and signature cocktails.
• Encourage staff to upsell premium products and experiences to enhance guest satisfaction and revenue.
• Collect guest feedback and relay insights to management for continuous improvement.

Administration & Reporting

• Oversee daily service checklists, inventory, and requisitions of supplies.
• Monitor stock levels (beverages, condiments, service materials) to prevent shortages.
• Report service issues, guest preferences, and team performance to the F&B Manager.

Coordination with Resort Operations

• Work closely with other departments (housekeeping, front office, activities) to ensure seamless guest experience.
• Support special functions such as private dinners, beach barbecues, weddings, or themed nights.
• Adapt service delivery to local challenges such as supply delays, weather conditions, or staffing limitations.

Job Type: Full-time

Pay: Php260, Php300,000.00 per year

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Gen. Luna 8419 P13: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 1 year (Required)

Language:

• English (Required)

Location:

• Gen. Luna 8419 P13 (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person