HRT Analyst II

6 days ago

Quezon City, National Capital Region, Philippines RELX Full time ₱600,000 - ₱800,000 per year

The quality of search results and AI generated responses is critical for the success of Elsevier online products. To help ensure that the quality of search and our generative AI solutions keep improving, we continuously evaluate the results of both search queries and prompts entered into our generative AI products. We do this by having subject matter experts evaluate the quality of our results/responses.

There are hundreds of these tests conducted each year. To help manage and administer these tests, Elsevier requires a Test Analyst. The Test Analyst will be working closely with colleagues in our sister company LexisNexis, specifically the leader of their program, who will help train the Test Analyst and will be initially responsible for guiding their activities.

The Test Analyst role will be responsible for the timely set-up and smooth running of tests. This includes managing the admin around the tests, working with internal engineers to help troubleshoot any issues, assisting with reporting, and serving as a point-of-contact for queries about the testing. This is a unique opportunity to work across a broad range of products and teams, and to have a significant impact on our customers' experience with our products.

Accountabilities

  • Setting up tests (using our internal testing tool) based on specifications provided. Training will be provided.
  • Checking and validating test configurations.
  • Trouble-shoot issues with test execution, liaising with internal engineers and search development teams as needed.
  • Maintenance of dashboards e.g. tracking test status and results.

Qualifications

  • Bachelor's Degree
  • High attention to detail
  • Intermediate to advanced Excel skills
  • Willing to be trained and become an expert in our internal search testing platform (STF)
  • Willing to develop product and domain knowledge as needed to support test set-up and validation
  • Good communication skills
  • Knowledge/experience of agile development methodology a plus
  • Experience in data visualization or reporting a plus
  • Strong analytical skills
  • QA experience highly desirable
  • Ability to think independently and solve problems
  • Highly flexible, able to quickly adapt to changing priorities and happy to jump in and take on additional tasks as needed.

Additional requirements:
We operate as an agile team, with regular stand-ups; must be able to attend daily stand-ups with colleagues based in the US and Europe, which will be late local time. As a small team, we also all pitch in as and where needed to ensure the smooth flow of work. Flexibility is therefore essential

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