Microsoft Office365

7 days ago

Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱12,000 - ₱25,000 per year


KEY RESPONSIBILITIES:
• Provide customer-facing product engineering support for 
Office 365
• Provide real-time client support for faster resolution of cases 
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives
• As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
TO QUALIFY:
• At least 2 years of professional IT experience
• Experience in /exposure to a client-facing role
• Good communication skills
• Amenable to a flexible work schedule, as the need arises
• Bachelor's Degree in Information Technology, Computer Science or other relevant fields
• With solid Infra background, strong understanding of servers, Active Directory (AD), and the like
• With O365 skills and experience:       o Solid MS Exchange Skills      o Solid SharePoint Skills      o Proficient in MS Exchange and two or more O365 technologies      o Proficient in MS SharePoint, along with at least two O365 technologies      o At least three (3) O365 technologies--if Exchange or SharePoint is not part of skillset
Good to have:
• Certifications on the following       o Microsoft Office o MS Windows Server      o MS Exchange       o ITIL v3

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