SME Customer Success Manager

Tasks:

• Renewals, Opportunities and Growth
• Gain a deep understanding of the client's business and the success goals of the different levels of stakeholders through monthly health checks, business reviews and onsite courtesy visits in order to drive more value and secure renewals. With this, we may uncover opportunities in expanding their current subscription by availing of other products relevant to their needs or bringing in other affiliates.
• System and Services Maximization
• Ensure that Sprout becomes an instrumental tool in client's operations. As a CSM, you have to make certain that clients are maximizing the system and offerings they have availed.
• Additionally, The CSM is expected to learn and improve their knowledge and understanding with both the Sprout system and the HR / Payroll industry in order to support clients. Acting as their consultant, recommending different solutions and alternatives when and if applicable.
• Communication and Collaboration

• You serve as the main contact for the day to day account activities externally and internally. Therefore, clarity and great communication (oral and verbal) is expected from this role. You are the voice of the customer inside Sprout and therefore are expected to exhaust all resources in Sprout such as collaborating across different departments to ensure that client's needs are met.

• Minimum Qualifications: At least 2 years experience in account management, preferably in the software industry

• Has a track record of being a high achiever and a results driven professional
• Strong empathy for customers and passion for revenue and growth
• Has analytical, collaborative, solutions, and process oriented mindset
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong verbal and written communication skills including the ability to work and effectively collaborate with all levels of the organization (growth, marketing, professional services).
• Ability to work in an entrepreneurial environment in a team and individually.

MAKE YOUR BEST CAREER MOVE YET Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work ABOUT US Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes. Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent. SPROUT CULTURE Sprout's mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we're proud to say that Sprout has one of the most fun work cultures in the country We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward. FUN THINGS WE DO Weekly fun things: Being fit and healthy is a top priority at Sprout Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We're also proud to have a CEO who's also a professional Muay Thai fighter – how cool is that? Sproutings (Sprout Outings): Here at Sprout we prioritize our employees' well-being – that's why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can Monthly gatherings: To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There's a different theme every month which brings out talent and creativity in everyone - JOIN US TODAY We're excited to know you and see how you fit with Sprout Send in your application and we'll get back to you soon. :)