Sr. Engineer, Software Development

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description: 

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey

Responsibilities 

• Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's engines and platforms.
• Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems.
• Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
• Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.
• Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
• Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.
• Perform capacity planning and resource allocation to ensure optimal system performance and scalability.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.
• Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.
• Continuously improve operational efficiency by automating manual tasks and processes.
• Actively contribute to internal automation toolset by developing new and improving of existing tools
• Participate in on call rotation

  Qualifications:

• 3+ years of experience as a System Administrator or related position
• Excellent system administration and kubernetes management skills
• 2+ years of scripting or development experience
• Understanding of SDLC
• Clear understanding of cloud technologies and offerings from Azure, AWS and GCP
• Excellent interpersonal, facilitation, and communication skills
• Deliver results doing what it takes to get things done on time
• Work autonomously with minimal supervision
• Able to thrive in a fast-paced environment with strong teamwork abilities
• Demonstrated strong written communication and speaking skills
• Fluent in English written/verbal communication

Must have skills:

• Good experience in writing script in bash and/or PowerShell
• Good Linux Server Administration skills – CentOS, Redhat;
• WebServers & Databases – Tomcat, Apache, MSSQL, Azure SQL, PostgreSQL;
• Experience working with IaaS/Cloud services of GCP, (preferred), Azure and/or AWS;
• Understanding of application and IP protocols: TCP/IP, UDP, DNS, HTTP, SSL, SSH
• Knowledge of standards, protocols and data formats: JSON, XML, REST, XML-RPC, OAuth, SAML
• Experience working with BitBucket, Git, CVS
• Knowledge of bug tracking and documentation systems such as Jira and Confluence;
• Experience working with monitoring and observability tools such as Datadog, Prometheus, Grafana, etc;
• Solid understanding of API concepts and types;
• Experience working with API, manual execution as well as automating by writing scripts;
• Experience writing and optimizing SQL queries;
• Understanding of subscription-based services, subscriptions lifecycle and billing concepts
• Knowledge and understanding of basics of financial terms: orders, AR/AP, credit management.
• Ability to learn and adapt to new services, systems, and technologies in a dynamic technical infrastructure.
• Writing and maintaining technical documentation: technical and process documentation, product requirements documents, feature requests;
• Ability to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team.

Nice to have skills:

Experience working with Cloud Blue Commerce (formerly known as Odin Automation)

Python, Azure, LPI, Microsoft, Postgres, MSSQL certifications would be a big plus;