BPO Operations Director, Onsite at Antipolo City

24 hours ago

Antipolo City, Calabarzon, Philippines Private Advertiser Full time ₱2,000,000 - ₱2,500,000 per year

The Director of Operations is a strategic leadership role responsible for overseeing the daily operations, improving organizational efficiency, and driving the company's overall performance. This position requires a combination of strong leadership, strategic planning, and operational expertise to ensure the organization meets its objectives, delivers exceptional service, and operates efficiently across all functional areas.

Operational Leadership:

  • Develop, implement, and oversee operational strategies, policies, and procedures to optimize efficiency and effectiveness.
  • Ensure alignment between operational goals and the organization's strategic objectives.
  • Monitor day-to-day operations to ensure smooth execution and high-quality delivery.

Team Management:

  • Lead, mentor, and develop a team of department heads and operational staff.
  • Establish clear performance goals and conduct regular evaluations to foster a high-performing culture.
  • Promote cross-departmental collaboration and communication.

Performance Management:

  • Analyze and interpret operational data to identify areas for improvement and implement solutions.
  • Develop and monitor key performance indicators (KPIs) to track progress and ensure accountability.
  • Report on operational performance to senior leadership and stakeholders.

Budget and Resource Management:

  • Manage budgets and allocate resources effectively to meet organizational goals.
  • Identify cost-saving opportunities without compromising quality or efficiency.
  • Negotiate contracts and manage vendor relationships.

Process Improvement:

  • Streamline workflows and implement process improvements to enhance productivity and reduce costs.
  • Foster a culture of continuous improvement and innovation across the organization.

Risk Management and Compliance:

  • Ensure compliance with all relevant regulations, laws, and company policies.
  • Proactively identify potential risks and implement strategies to mitigate them.

Willing to report ONSITE at Antipolo City.

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