Food Dispatcher

1 week ago

Baguio P, Philippines Venus Parkview Hotel Full time

A Food and Beverage (F&B) Dispatcher acts as the crucial link between the kitchen/preparation area and the service staff or delivery personnel, ensuring that all food orders are prepared correctly, meet quality standards, and are delivered promptly and accurately. Key ResponsibilitiesThe duties of an F&B Dispatcher vary depending on whether the role is for a traditional restaurant, a cloud kitchen/delivery service, or a large event caterer, but typically include:

  • Order Management: Receiving order tickets (POS printouts), organizing them, and relaying the specifications and priorities (e.g., special requests, dietary restrictions) to the kitchen staff.
  • Quality Control: Verifying the accuracy, presentation, temperature, and garnishing of all dishes before they leave the kitchen to ensure they meet the restaurant's standards.
  • Coordination & Communication: Serving as the central communication point between kitchen staff, servers (front-of-house), and/or delivery drivers to manage the flow of orders and address any delays or issues immediately.
  • Dispatching/Expediting: Directing servers to pick up ready orders for dining guests, or coordinating and assigning delivery drivers based on location, time, and availability.
  • Packaging & Logistics: Ensuring proper packaging for takeout or delivery orders and coordinating transportation logistics.
  • Area Management: Maintaining a clean, organized, and sanitary dispatch area, including ensuring proper temperature control for food items.
  • Record Keeping: Keeping accurate records of customer requests, completed orders, and any issues that arise during the service process.

Required Skills and QualificationsA successful F&B Dispatcher needs strong organizational and interpersonal skills, along with the ability to perform under pressure.

  • Experience: Often requires at least one year of experience in a related food service or customer service environment.
  • Skills:
  • Strong multitasking and organizational abilities in a fast-paced environment.
  • Excellent communication and problem-solving skills to resolve issues quickly.
  • High attention to detail to ensure order accuracy and quality.
  • Familiarity with POS systems, order management software, and potentially basic computer applications.
  • Ability to remain calm and make quick, rational decisions during busy periods.
  • Education: Typically requires a high school diploma or equivalent, with on-the-job training being common. A food safety certification may also be required depending on local regulations (e.g., ServSafe).

Job Type: Full-time

Work Location: In person

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