HR Service Delivery Sr. Representative
2 days ago
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
Job Description:
The 3M Philippines GSC is looking for an HR Service Delivery Representative to join our team
Main Duties & Responsibilities include, but are not limited to:
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
- Identifies escalation trends and opportunities for process change and/or new solutions.
- Undertakes all actions required by system and updates Data Base continually.
- Investigates and resolves problems and provides solutions which may involve a network of resources.
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
- Performs "off-phone" tasks supporting HR related functions as directed.
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Qualifications & Experience
- Minimum 1 year equivalent work experience preferred
- Bachelor's degree or higher from an accredited university
- Knowledge of HR Policies & Procedures
- Knowledge of HR systems is an advantage: Workday; AWS (telephony), Salesforce or other HR Systems
- Customer service skills
- Communication skills
- Detail oriented/accurate and thorough
- Knowledge in English and Mandarin (Writing, Speaking, Listening and Reading Skills) are necessary for this role
Profile
- Individual must be detail oriented, self-directed and have strong independent problem solving skills.
- The ability to multi-task is inherent in the job responsibilities
- Strong communication skills and the ability to work in a team environment
Learn more about 3M's creative solutions to the world's problems at or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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